# Charlie N. > Product Manager Location: New York, New York, United States Profile: https://flows.cv/charlien An analytical product professional and Certified Scrum Product Owner (CSPO) with a foundation in engineering (AWS Certified Solutions Architect) and a dedication to enhancing the client experience (CX). Skilled in leveraging data to track KPIs, inform product strategy, and guide products from discovery to launch while ensuring they meet rigorous business and compliance standards. A strong communicator adept at bridging the gap between technical and business stakeholders to drive results in complex, enterprise organizations. ## Work Experience ### Technical Residency: Cloud Architecture & Product Strategy @ Amazon Web Services (AWS) Jan 2024 – Present | New York, United States • AWS Solutions Architect – Associate (SAA): Successfully mastered the AWS Well-Architected Framework (Security, Reliability, and Cost Optimization), passing the professional-grade certification on the first attempt. • AWS Cloud Institute Immersive: Completed 1,000+ hours of hands-on technical labs focusing on cloud-native application deployment, serverless architecture (Lambda), and VPC networking for enterprise-scale environments. • Agile Product Leadership (CSPO): Earned Certified Scrum Product Owner designation; translated complex architectural constraints into actionable product backlogs and user stories to bridge the gap between stakeholder vision and engineering execution. • Strategic Technical Consulting: Leveraged 5+ years of data operations experience to advise private clients on legacy-to-cloud migrations, providing system diagnostics and root-cause analysis to ensure high-availability transitions. ### System Engineer (Acting Technical Product Manager) @ GameChange Solar Jan 2023 – Jan 2024 | New York, United States • Product Quality & UAT Leadership: Spearheaded comprehensive User Acceptance Testing (UAT) to bridge the gap between hardware performance and digital monitoring; identified critical backend logic errors previously misattributed to environmental factors, increasing error-detection accuracy by 20% • Backlog Management: Directed the agile product backlog, prioritizing high-impact data initiatives and technical enhancements; streamlined issue-resolution workflows by translating complex field engineering feedback into actionable technical requirements. • UX/UI Product Optimization: Led the overhaul of the digital troubleshooting platform to improve usability for field technicians; collaborated with cross-functional stakeholders to align software functionality with physical site requirements, ensuring a "zero-loss" data synchronization between hardware and the cloud. ### Software Engineer @ Beluga Jan 2023 – Jan 2023 | New York City Metropolitan Area • Product Discovery & Strategy: Spearheaded the end-to-end research and selection of Ethereum gas APIs; identified a critical data gap causing user churn during peak congestion, resulting in a 25% recovery of lost engagement. • Strategic Stakeholder Management: Acted as a technical bridge for the CTO and Product leadership, translating complex blockchain architecture into real-time decision-support tools that shortened the executive feedback loop by 30%. • Technical Product Alignment: Drove data-driven enhancements by mapping technical API capabilities to user-behavior analytics, ensuring the frontend experience directly solved identified market pain points. ### Software Engineer @ Kal Academy Jan 2020 – Jan 2021 | Redmond • UX Transformation & Strategy: Revitalized underperforming client websites by conducting competitive benchmarking; re-architected core user journeys from scratch, resulting in a 20% increase in site traffic through improved visual hierarchy. • Product Optimization: Validated design hypotheses by conducting A/B testing and usability analysis; implemented data-driven frontend enhancements that significantly improved user retention and engagement. • Stakeholder Management: Partnered with clients and engineering teams to translate business needs into technical roadmaps, ensuring the successful rollout of features aligned with user-acquisition goals. ### Software Engineer @ Coding Dojo Jan 2018 – Jan 2019 | Greater Seattle Area • Technical Product Consulting: Partnered with local businesses to translate vague business needs into technical specifications and user stories; delivered full-stack web solutions that improved user engagement by 30%. • User-Centric Optimization: Led requirements-gathering sessions with business owners to identify friction points; optimized site functionality through iterative testing, increasing user task completion rates by 25%. ### Technical Product Manager @ Caterpillar Inc. Jan 2016 – Jan 2017 • Translated customer needs into detailed business requirements for enterprise data projects, leading to targeted system improvements and a measurable lift in customer satisfaction. • Owned and executed the User Acceptance Testing (UAT) process, leveraging user feedback on data integrations to help drive a 25% increase in sales productivity. ### Business Data Analyst @ Caterpillar Inc. Jan 2015 – Jan 2016 | Greater San Diego Area • Developed and conducted UAT testing to investigate system dependency failures which contributed to on-time delivery which increase sales by 25%. • Developed and executed test cases and test suites for UI regressions. • Monitored, tested, and analyzed the software during all stages, simulating product performance behaviors, and prioritize software enhancements to deliver bug free software. • Identified deficiencies in business ERP systems. Highlighted risks and issues that could impact project delivery, especially discrepancies in the data. • Supported enterprise data improvement projects by identifying data requirements from internal and external customers. ### Data Analyst @ Computer Market Research, Ltd. Jan 2014 – Jan 2015 | Greater San Diego Area • Product-Led Revenue Growth: Pioneered a value-added analytics service for a multi-million dollar account portfolio, including Fortune 500 retailers and consumer electronics leaders; increased client revenue by 20% and secured $1M+ in account retention through data-driven sales strategies • Enterprise ETL & Data Pipeline Management: Orchestrated the ETL lifecycle for high-volume retail data, migrating complex datasets from partners like Kodak and Newegg into Microsoft SQL Server; maintained 100% data integrity for critical enterprise-level reporting. ### Financial Data Analyst @ Verve Jan 2013 – Jan 2013 | Carlsbad • Revenue Retention & Strategic Pivoting: Prevented the loss of a key AdTech account by identifying a flaw in the standard ranking algorithm; proved that low Click-Through Rates (CTR) were yielding high conversion value, resulting in a client expansion to an $8.5M project. • Cross-Functional Executive Leadership: Collaborated directly with the CTO and Senior VP to redefine core KPIs; led technical alignment calls with client Account Managers and Tech Leads to secure long-term multi-million dollar budget commitments. • Product Intelligence & KPI Dashboards: Designed and managed real-time performance dashboards to track AdTech metrics and budget adherence; provided the data-driven "source of truth" that steered the strategic direction for high-stakes mobile geo-targeting campaigns. ## Education ### BA in Business Economics University of California, Riverside ### Computer Programming Coding Dojo Jan 2018 – Jan 2018 ### Bachelor's degree in Business Economics UC Santa Barbara ## Contact & Social - LinkedIn: https://linkedin.com/in/charlie-nguyen43 --- Source: https://flows.cv/charlien JSON Resume: https://flows.cv/charlien/resume.json Last updated: 2026-03-23