Responsible for the team of working on Oracle's Customer Experience (CX) products. Team was distributed across the US and in Guadalajara, Mexico. Led the strategy, vision and product design. Developed "Redwood", the new Oracle design system.

Created a customer advisory program - leading to an increased retention and expansion of product adoption.

Responsible for a team working on all Zendesk experiences - including mobile and embeddables. Worked closely with partner teams on consistent messaging around on-boarding, account creation and trial experiences.

Successfully launched the redesign of Support, Chat, Help Center and Connect in Nov. 2016