# Charlie Zhuang

> Product Designer at Microsoft

Location: Seattle, Washington, United States
Profile: https://flows.cv/charliezhuang

I design because I love to create things. I am passionate about the human experience and driving behavior. There is nothing better than the feeling when you see the idea or concept you have had at first come to life. 

Outside of work, I explore photography, videography, and content creation, and stay inspired through travel, hiking the PNW, and playing pickleball.

## Work Experience
### Senior Product Design Lead, Outlook Newsletters @ Microsoft
Jan 2025 – Present
Joined the Outlook Newsletters team in the final stages of development to refine the experience for GA launch; currently leading AI design initiatives to expand and enhance the product.

### Senior Product Design Lead, Outlook Growth & Retention @ Microsoft
Jan 2021 – Present
Led migration campaigns moving ~50 million users to the New Outlook, improving satisfaction and reducing friction. Co-designed a teaching framework that engaged 1–3 million DAU and achieved 20–25% tour completion. Partnered with ads teams to improve relevance and performance, driving a 3x increase in revenue.

### Product Designer @ Microsoft
Jan 2016 – Jan 2021 | Seattle, Washington, United States
Outlook Search: Redesigned Outlook search, moving from a message list interaction to a top of canvas experience. Introduced contextual results, files, events, and people streamlining discovery and improving time to success by 30x

Outlook Desktop refresh: Contributed to the redesigned Outlook for Windows, simplifying workflows. Redesigned the People Card with LinkedIn integration and org charts, later adopted across other Office products.

### User Experience Designer @ Amazon
Jan 2014 – Jan 2016
Defined and delivered the design vision for a new platform enabling global package pickup and drop-off, creating scalable patterns that served both small retailers and large partners.

### UX Design Intern @ Amazon
Jan 2013 – Jan 2014
Designed an app optimizing truck navigation within fulfillment yards. Streamlined the customer returns process at fulfillment centers. Created one of Amazon’s top-performing marketing email campaigns.

### UX Design Intern @ PitchBook Data, Inc.
Jan 2013 – Jan 2013
Partnered with a small design team to modernize the company’s brand identity and reinvent the platform’s user experience.


## Education
### Bachelor of Design in Interaction Design
University of Washington
Jan 2009 – Jan 2014


## Contact & Social
- LinkedIn: https://linkedin.com/in/charliezhuang
- Portfolio: http://charliezhuang.com

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Source: https://flows.cv/charliezhuang
JSON Resume: https://flows.cv/charliezhuang/resume.json
Last updated: 2026-03-30