Contracting at Amazon Robotics

Contracting at Amazon:

• Leading UX strategy for Amazon delivery notifications

• Designing real-time and dynamic delivery notifications for millions of users

• Facilitating workshops

Contracting at Amazon Robotics:

• Translated technical data into intuitive dashboards that enhance human–robot interaction.

• Defined a 2-year dashboard strategy focused on interconnected, user-centered systems design.

• Led end-to-end design of high-impact dashboards, with 91% of users rating them as major improvements during testing.

• Conducted generative research to uncover needs and inform strategy.

• Championed a data-driven culture, fostering strategic, user-focused decisions and cohesive design systems.

Leading a small team in delivering impact to customers through service design and human-centered design methods.

• Created a cross-channel experimentation strategy for testing new business opportunities for Bridgestone Tires.

• Guided mixed-method research plans.

• Developed wireframes, mockups, and prototypes to communicate design concepts.

2-month contract role

• Led UX design for key areas of the NetSuite ERP product, including task management, permissions, and two-factor authentication.

• Led content design strategy for NetSuite CRM products.

• Key contributor to the new NetSuite design system.

• Collaborated with cross-functional partners to deliver enterprise tools used by 33K+ customers in 217 countries.

• Designing user experiences for Google Cloud, Google for Education, LinkedIn, and healthcare startups.

• Script editor for Google’s UX Design Certificate Program.

• Designed conversational flows for onboarding, patient education, and behavior change.

• Gathered insights from research and conducting stakeholder interviews.

• Ensured content was HIPAA compliant.

• Designed product voice and tone.

• Led content strategy on the redesign of PayPal's intranet.

• Designed the in-app messaging strategy for Samsung's AI assistant, Bixby.

• Developed and managed the execution of a cross-platform content strategy for DoubleClick by Google.

• Co-created an inclusive product voice and brand guidelines for Google Ads and Google Marketing Platform.

Leading UX content strategy for DoubleClick by Google. Contributing content strategy to Google Ads and Google Marketing Platform.