# Charlotte Claxton

> Product Design & Strategy

Location: New York, New York, United States
Profile: https://flows.cv/charlotte

Product designer and design strategist. I apply a collaborative mindset, creativity, and adaptability to help build engaging products, systems, and services.Currently, I’m working with Amazon Robotics to create scalable interfaces that support human–robot collaboration at Amazon fulfillment centers. At Oracle, I led design initiatives for critical aspects of Oracle NetSuite ERP software, such as task management, permissions, and authentication experiences. While working with Google, I led content strategy for DoubleClick by Google, Google for Education, and Google Ads. My skill set encompasses design strategy, systems thinking, UX design, workshop facilitation, service design, user research, journey mapping, interaction design, prototyping, customer research, and storytelling.

## Work Experience
### Senior Product Designer at Amazon Robotics @ Multiplayer Studio
Jan 2026 – Present | New York City Metropolitan Area
Contracting at Amazon Robotics

### Senior Product Designer at Amazon Delivery Experience @ Multiplayer Studio
Jan 2025 – Jan 2026 | New York City Metropolitan Area
Contracting at Amazon: 
• Leading UX strategy for Amazon delivery notifications
• Designing real-time and dynamic delivery notifications for millions of users
• Facilitating workshops

### Senior Product Designer at Amazon Robotics @ Multiplayer Studio
Jan 2024 – Jan 2025 | New York City Metropolitan Area
Contracting at Amazon Robotics:
• Translated technical data into intuitive dashboards that enhance human–robot interaction.
• Defined a 2-year dashboard strategy focused on interconnected, user-centered systems design.
• Led end-to-end design of high-impact dashboards, with 91% of users rating them as major improvements during testing.
• Conducted generative research to uncover needs and inform strategy.
• Championed a data-driven culture, fostering strategic, user-focused decisions and cohesive design systems.

### Service Designer / UX Architect @ American Marketing Association
Jan 2023 – Jan 2024 | New York City Metropolitan Area
Leading a small team in delivering impact to customers through service design and human-centered design methods.

### Senior User Experience Designer @ iCrossing
Jan 2023 – Jan 2023 | New York City Metropolitan Area
• Created a cross-channel experimentation strategy for testing new business opportunities for Bridgestone Tires. 
• Guided mixed-method research plans. 
• Developed wireframes, mockups, and prototypes to communicate design concepts. 

2-month contract role

### Principal Content Designer (UX Design) @ Oracle
Jan 2020 – Jan 2022 | London, England, United Kingdom
• Led UX design for key areas of the NetSuite ERP product, including task management, permissions, and two-factor authentication. 
• Led content design strategy for NetSuite CRM products. 
• Key contributor to the new NetSuite design system.
• Collaborated with cross-functional partners to deliver enterprise tools used by 33K+ customers in 217 countries.

### Freelance UX Designer @ Unknown
Jan 2015 – Jan 2020 | New York City Metropolitan Area
• Designing user experiences for Google Cloud, Google for Education, LinkedIn, and healthcare startups. 
• Script editor for Google’s UX Design Certificate Program.

### UX Specialist @ Veta Health
Jan 2020 – Jan 2020
• Designed conversational flows for onboarding, patient education, and behavior change.
• Gathered insights from research and conducting stakeholder interviews. 
• Ensured content was HIPAA compliant. 
• Designed product voice and tone.

### UX Content Designer @ Beyond
Jan 2018 – Jan 2019 | New York City Metropolitan Area
• Led content strategy on the redesign of PayPal's intranet. 
• Designed the in-app messaging strategy for Samsung's AI assistant, Bixby.

### UX Content Strategy Lead at Google @ Beyond
Jan 2017 – Jan 2018 | New York City Metropolitan Area
• Developed and managed the execution of a cross-platform content strategy for DoubleClick by Google.
• Co-created an inclusive product voice and brand guidelines for Google Ads and Google Marketing Platform.

### UX Content Strategy Lead (contract via BYND) @ Google
Jan 2017 – Jan 2018 | New York City Metropolitan Area
Leading UX content strategy for DoubleClick by Google. Contributing content strategy to Google Ads and Google Marketing Platform.


## Education
### BA in Creative Writing
University of Roehampton


## Contact & Social
- LinkedIn: https://linkedin.com/in/cclaxton

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Source: https://flows.cv/charlotte
JSON Resume: https://flows.cv/charlotte/resume.json
Last updated: 2026-02-23