# Charlotte O'Neill

> Staff Software Engineer at Boston Dynamics

Location: Somerville, Massachusetts, United States
Profile: https://flows.cv/charlotteoneill

I'm a software engineer with 6 years of industry experience in full stack development. I have a particular passion for machine learning infrastructure, linguistics and NLP, and turning research into practical solutions.

## Work Experience
### Staff Software Engineer @ Boston Dynamics
Jan 2023 – Present | Waltham, Massachusetts, United States

### Software Engineer @ Amazon
Jan 2022 – Jan 2023 | Cambridge, Massachusetts, United States
Dept: Alexa AI, Natural Understanding 
- Designed and developed features for tools for NLU feature authoring, intake, and release
- Tools were used by language engineers, translators, and other engineers to author, review, and release deterministic NLU models, including FST (Finite State Transducer) grammars
- These features are used to analyze end user utterances to decide which specific action Alexa will take
- Full stack design and development on a React UI with Python APIs, and a Rails UI with Javascript APIs
- Used AWS to develop and deploy infrastructure 
- Served oncall rotation, debugging and mitigating user issues, responding to emergent issues
- Met with users to review wireframes, gather feedback and suggestions, and plan feature releases
- Contributed to onboarding wikis/guides, mentored new hires and interns

### Software Developer @ Amazon Web Services (AWS)
Jan 2021 – Jan 2022 | Boston, Massachusetts, United States
Dept: EBS Outposts - Snapshots
- Systematically improved project deployment health, unblocking pipelines that had prevented code from being deployed to production for as many as eight months.
- Implemented production-ready java code for AWS EBS Outposts team, and expanded testing infrastructure
- Served oncall rotation, responding to alarms, mitigating customer-affecting events, presenting in ops reviews
- Contributed to onboarding wikis/guides and mentored new hires on the team

### Staff Engineer @ Tignis, Inc.
Jan 2017 – Jan 2020 | Seattle, Washington, United States
- Wrote functionality to train machine learning models, predict on customer data, and generate incident reports for a fleet of customer assets
- Mediated discussions between front end engineers and data scientists to make decisions on displaying ML data to customers in an understandable and intuitive way
- Architected and built a solution to bring our machine learning infrastructure to the cloud using kubernetes
- Regularly met face to face with customers to gather feedback for ML-generated incidents, incident quality, and UI design
- Created schemas, types, and queries in graphql to manage assets and models
- Utilized Angular with highcharts.js to display live data for customer asset data and machine learning data
- Developed front end to display AI labelling output for test video data
- High-volume contributor to internal wiki, including design documents, how-tos, and internal glossary pages
- Mentored an intern, including project planning, pair programming and regular one-on-ones

### Front End Developer @ The Learning Center for the Deaf (Center for Research & Training)
Jan 2015 – Jan 2017 | Boston, MA
- Designed a website to provide for the specific needs of American Sign Language users
- Designed and developed an ASL-only (no English text) version of the site that utilized images, icons, and gifs 
- Developed this and other websites with AngularJS, HTML, and CSS

### Software Engineering Intern @ MADE Media NZ
Jan 2015 – Jan 2015
- Designed and created a showcase of interactive rich media mobile advertisements, then made it into an app using PhoneGap 
- Put app on several employees' phones for demonstration purposes 
- Wrote ads with CSS3 and Javascript. 
- Worked with Google Maps API to create a custom store locator 
- Made sure ads comply with mobile ad restrictions set by Interactive Ad Bureau 
- Designed and created a live customer-facing advertisement

### Research Assistant @ Boston University
Jan 2014 – Jan 2014
- Researched and observed meteorites entering and burning up in our atmosphere for Professor Meers Oppenheim, Ph.D.
- Examined, interpreted, and parsed raw data from Jicamarca Radio Observatory
- Wrote code in IDL to automate the task of identifying meteor trails within the data
- Interfaced with a large pre-existing code base and optimized functionality
- Deployed code on an Ubuntu server

### Coordinator @ IMEC America
Jan 2012 – Jan 2013
- Trained personnel in Salesforce CRM system
- Collaborated with other IT personnel to introduce and customize Salesforce
- Created and implemented labeling system to accurately track government surplus medical equipment and purchased medical equipment
- Transitioned contacts from manual system to contact management software
- Reported directly to Director of Operations and Director of Government Dept


## Education
### Bachelor of Arts (B.A.) in Major: Astronomy, Minor: Computer Science
Boston University
Jan 2012 – Jan 2016

### Computer Science
Boston University
Jan 2012 – Jan 2016


## Contact & Social
- LinkedIn: https://linkedin.com/in/charlotte-o-neill-aa436a83
- GitHub: https://github.com/charlonyx

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Source: https://flows.cv/charlotteoneill
JSON Resume: https://flows.cv/charlotteoneill/resume.json
Last updated: 2026-03-22