Was able to begin work in new code bases swiftly and soon became one of the most productive members of the team.
Had active discussions with tech lead and the rest of the team about design and implementation decisions.
Assisted other members of the team with roadblocks and guided them on how to surpass these in the future.
Designed and Developed tools for Datto Technical Support using PHP and Symfony.
Gathered device information critical for a support technician and presented the information within the ticketing system to speed ticket closure.
Created tool using PHP, Symfony, and MySql to gather quality assurance metrics for Support management.
Upgraded existing tools actively used by support to further customization per product and team.
Gathered information from sources such as Zendesk, Zopim, Survey Gizmo, and Jira to present useful information to both Support Management and Business Intelligence teams.
Utilized PHP, Symfony, and Go to create a tool for support technicians to request for assistance using internal slack application.