• Drive technical strategy in enterprise sales cycles with account executives to align solutions with customer needs

• Lead tailored product demos aligned to customer use cases across IT, compliance, and legal stakeholders

• Conduct technical discovery to identify requirements and position solutions to business outcomes

• Act as liaison between prospects and product teams to influence roadmap through technical feedback

• Support RFX responses and technical evaluations to advance deals and reduce risk

• Manage and maintain on-premise server environments used for internal testing, training, and product validation across

teams

• Host and manage Azure-based cloud demo environments to support scalable, enterprise-grade product demonstrations

• Led large-scale enterprise migrations and upgrades for the ZL Unified Archive platform

• Coordinated cross-functional deployments across engineering, support, and client stakeholders

• Investigated system logs and used SQL to diagnose and resolve complex issues

• Supported system integrations and deployment architecture across enterprise environments

• Resolved issues in high-volume data environments to maintain system reliability

• Streamlined EOL component certification workflows across the software lifecycle

• Utilized Apple steps of service to troubleshoot, diagnose and repair apple devices.

• Streamlined diagnostic processes, reducing device repair time by 20% and enhancing customer satisfaction.

• Led training programs for new technicians, ensuring a 95% pass rate in certification exams and boosting team efficiency.

• Passionately mentored junior technicians, fostering a culture of continuous learning and professional growth.

• Directed personalized coaching sessions, driving a noticeable improvement in peer-to-peer communication and customer interactions.

• Facilitated team workshops to enhance communication skills, leading to a more cohesive and productive work environment.

• Mentored peers in effective customer interactions techniques, contributing to higher Net Promoter Scores (NPS).