# Chase Ford

> Solutions Engineer at ZL Tech

Location: New York, New York, United States
Profile: https://flows.cv/chaseford

## Work Experience
### Solutions Engineer @ ZL Tech
Jan 2024 – Present
• Drive technical strategy in enterprise sales cycles with account executives to align solutions with customer needs
• Lead tailored product demos aligned to customer use cases across IT, compliance, and legal stakeholders
• Conduct technical discovery to identify requirements and position solutions to business outcomes
• Act as liaison between prospects and product teams to influence roadmap through technical feedback
• Support RFX responses and technical evaluations to advance deals and reduce risk
• Manage and maintain on-premise server environments used for internal testing, training, and product validation across
teams
• Host and manage Azure-based cloud demo environments to support scalable, enterprise-grade product demonstrations

### Professional Services Engineer @ ZL Tech
Jan 2022 – Jan 2024
• Led large-scale enterprise migrations and upgrades for the ZL Unified Archive platform
• Coordinated cross-functional deployments across engineering, support, and client stakeholders
• Investigated system logs and used SQL to diagnose and resolve complex issues
• Supported system integrations and deployment architecture across enterprise environments
• Resolved issues in high-volume data environments to maintain system reliability
• Streamlined EOL component certification workflows across the software lifecycle

### Technical Expert @ Apple
Jan 2019 – Jan 2022 | Boise, Idaho, United States
• Utilized Apple steps of service to troubleshoot, diagnose and repair apple devices.
• Streamlined diagnostic processes, reducing device repair time by 20% and enhancing customer satisfaction.
• Led training programs for new technicians, ensuring a 95% pass rate in certification exams and boosting team efficiency.
• Passionately mentored junior technicians, fostering a culture of continuous learning and professional growth.

### Coach @ Apple
Jan 2021 – Jan 2022 | Boise, Idaho
• Directed personalized coaching sessions, driving a noticeable improvement in peer-to-peer communication and customer interactions.
• Facilitated team workshops to enhance communication skills, leading to a more cohesive and productive work environment.
• Mentored peers in effective customer interactions techniques, contributing to higher Net Promoter Scores (NPS).


## Education
### Bachelor's degree in GIMM (Games, Interactive Media, and Mobile Technology)
Boise State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/chaseford48
- Website: https://TheChaseFord.com

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Source: https://flows.cv/chaseford
JSON Resume: https://flows.cv/chaseford/resume.json
Last updated: 2026-04-05