# Chelsea Zhou > Product Design Leader @ ServiceNow Location: United States, United States Profile: https://flows.cv/chelseazhou http://www.chelseazhoudesign.com/ https://dribbble.com/cz4fy https://www.behance.net/chelseaczh8f04 ## Work Experience ### Product design leader | manager @ ServiceNow Jan 2026 – Present Overseeing the product experiences of supply chain products (Procurement Operations, Supplier Lifecycle) with a focus on automation and AI. ### Senior Manager, product design @ Chainalysis Inc. Jan 2022 – Jan 2026 >> Overseeing the design of Compliance/Risk, Core Services and Growth products >> Delivering career growth guidance to help teams do their best work >> Partnering with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future of unified products. ### Design Mentor (UI/UX Career Track) @ Springboard Jan 2020 – Jan 2025 -Selected among 1/10 mentor applicants -Work 1:1 with matched students to clarify understanding, answer domain-specific questions, establish learning goals, review projects and portfolios during students’ 9 months long UI/UX bootcamp. ### Design coach @ adplist.org Jan 2021 – Jan 2025 Won 2021 Global Mentor Award (30 mentors across the globe). I teach group sessions to product designers of all levels covering the following topics: How to ace your virtual product design interviews How to ace the product design process How to nail your story pivoting to product design How to develop your career as a senior product designer ### Product Design Lead @ ThoughtSpot Jan 2021 – Jan 2022 Led design revamp of self-serve analyst onboarding and worksheet/data modeling app. ### Product Design Manager @ Lob Jan 2020 – Jan 2021 | San Francisco, California, United States Lob’s mission is to build APIs for businesses to increase the connectivity between the offline and online worlds. >> First design hire who serves as the visionary anchor of a world class design team. Design lead of multiple mission critical areas for the business: new-customer facing dashboard, admin self serve tools & portals, developer docs. >> Lead end-to-end design solutions for complex domains and workflows, oversee the conceptualization to implementation through defining clear goals & prioritizing work. >> Act as the key stakeholder in the product development cycle, from user research to pixel-perfect implementation, own design systems, collaborate with brand and visual design. >> Manage a small design team & help interview & recruit the cross-functional team. ### Senior Product Designer @ GLIDR Jan 2019 – Jan 2020 >> Work closely with Product to define problems & goals and design features >> Map user flows, build prototypes, create high-fidelity visual designs >> Work closely with Engineering to ensure a high-quality implementation >> Contribute to overall strategy and decision-making about product direction >> Help with hiring, mentoring, and establishing a design culture within the company >> Support marketing design needs as part of the overall go-to-market ### Lead Product Designer @ Blue Whale Global Jan 2018 – Jan 2019 Designed various workflows, build website, and create visual elements for registration, KYC, contribution, dashboard. ICO website helped close over 22 million USD in ICO sale. Blue Whale Foundation aims to disrupt the old model and create a new decentralized ecosystem that benefits laborers and contributors alike. https://www.bluewhale.foundation/ ### Senior Product Designer/ Manager @ Verlocal Jan 2017 – Jan 2019 | San Francisco Bay Area Verlocal: Create true local experience >> Created UI/UX design for products that are used by 375k+ registered users around the globe >> Led product design and product management across platform, SasS and blockchain teams >> Designed marketing materials Verlocal Pro: https://www.verlocal.com/ Verlocal Market place: https://www.verlocal.com/ ### Senior Product/UI/UX Designer - contract @ Startups Jan 2017 – Jan 2019 Coleridge Apps: Developed branding and screen layouts for web and mobile; Created and enforced Material Design language in Agent app. MarketX: Developed an Enterprise Dashboard for a cross-border financial platform. Worked out user flows with product managers and engineering team throughout design cycle; Translated product requirements into high fidelity UIs; Developed navigation systems targeting Chinese user. DriveInformed: Design visual mockups for desktop and mobile apps to increase financial transparency of auto-loan indusrty. ### Lead Product Designer @ contract through agency Jan 2017 – Jan 2019 Mercury Protocol: Built visual prototypes and produced graphics and copy for marketing campaign. Carbon: Designed white paper, coins, illustrations that explain tokenomics. ### Designer @ PlaceWorks Jan 2016 – Jan 2017 Graphic design and visualization ### Product Designer/Manager @ OTS, CA Dept of Transportation Jan 2014 – Jan 2017 Oversaw and directed work for team of 8+ and present performance reports every quarter; Designed wireframes and mock-ups for websites; Created visual elements to communicate research findings; Developed collision mapping and analysis tools with engineers; Managed transportation projects and improved research methods. ### Designer/Researcher @ World Resources Institute Jan 2013 – Jan 2014 Designed policy documents Cities Safer by Design: https://www.wri.org/publication/cities-safer-design ## Education ### Master's Degree in Design University of California, Berkeley ### Bachelor in Design University of Virginia ## Contact & Social - LinkedIn: https://linkedin.com/in/chelseazhou - Portfolio: https://www.chelseazhoudesign.com/ --- Source: https://flows.cv/chelseazhou JSON Resume: https://flows.cv/chelseazhou/resume.json Last updated: 2026-04-13