# Chenchen Shen > Product Design Lead at Atria Location: San Francisco, California, United States Profile: https://flows.cv/chenchenshen Rich experience in 0-1 product experience design, specialized in UX design, user research, and familiar with design system and industry research; Good at open topics, can sort out complex information and simplify hard things, strong problem solving and project management ability; Have the spirit of experiment, iteration and innovation, flexibly apply design thinking to collaboration and management to improve team efficiency and vitality. ## Work Experience ### Product Design Lead @ Atria AI Jan 2023 – Present | United States ### Senior Product Designer @ Tencent Jan 2020 – Jan 2023 | Shanghai Responsible for the experience design of business products in Tencent Qidian Linghang product line, including front-end and middle platform system. - Led a team to build a componentized system (including component library, templates, visual editor, for both mobile and PC end) from 0 to 1 for exhibition front pages, greatly improving design and development efficiency. It was applied to multiple exhibition projects and extended to B2B trade projects. - Responsible for the design of large-scale exhibition projects (e.g. the 131st Canton Fair, CCPIT Exhibition Cloud Platform); - Function design and component optimization for the middle platform, sorting out complex concepts, balancing experience and development costs; - Led the research on exhibition industry and e-commerce websites, which assisted product decision-making, customer positioning and strategic direction; - Optimized the cooperation process of cross-functional teams, promoted team efficiency and experience precipitation, and helped 3 designers grow. - Top 5% in two of the three performance evaluations, named “the 2021H2 Flash Star” of the department. ### Design Lead @ LAIX Jan 2019 – Jan 2020 | Shanghai Liulishuo is leading company in designing app and web solutions for foreign language learning in China. - Managed the design team (7-9 people) under Adult English Learning Business Group , responsible for the design of several products, including Laix® English, Dongni® English A+, Laix® Pronunciation, Alix AI, etc. - Deeply participated in and directly influenced important product decisions. Controlled the quality of requirements and design quality. Promoted the design team to establish relevant mechanisms, professional ability models, etc., significantly improved the team's growth and vitality, and cumulatively cultivated 11 designers. - Through user research, prototype testing, competitive analysis and so on, combined user problems and product opportunities to help the team break through the bottleneck, establish direction, and optimize the experience. - Responsible for the design of the interactive exhibition room of the company, collaborated with the design agency to create solutions and promote implementation. ### Design Lead, Design Expert @ LAIX Jan 2017 – Jan 2019 | Shanghai, China - Built the Dongni English®️ A+ and Laiyan English apps from scratch, responsible for their experience design. - Dongni English®️A+ is an upgraded version of Dongni English®, which is more intelligent, practical and focused on enhancing oral English. I designed the overall framework and did UX&UI design from 0 to 1；served as the design lead (4-person team), leading the team to upgrade the learning experience; collaborated with PMs and researchers to create a new model of English learning, alleviating the problem of lacking English conversation environment and being embarrassed to speak among Chinese learners; controlled the demand and design quality, optimized the workflow and improved the efficiency. - 3 personal patents, 7 team patents ### Senior UX Designer @ LAIX Jan 2014 – Jan 2017 | Shanghai, China - Designed the user experience of Dongni English®️ course, Liuli Academy app from scratch. - Dongni English®️ had millions users, billions of revenue, and was selected as the official language training tool for G20 Summit volunteers. - Designed creative ways of mobile English learning, from assessment, customized plans to practice. The design was referred by other products in and outside the industry. - Designed the back-end system for content management and teaching assistant. ### Research & Design Intern @ Europeana Jan 2014 – Jan 2014 Europeana aims at creating new ways for people to engage with their cultural history, whether it’s for work, learning or pleasure. They started the project Europeana Channels, a platform of thematic sub-sections where users can explore and contribute to content within broad themes. Within the scope of Channels, I explored solutions for non-professional users to engage with content and other users. The challenges included how to attract people to start visiting Europeana Channels, how to trigger users to not only interact with existing content, but also to engage in generating new content and in interacting with other users, how to motivate people to return to the platform regularly, etc. ### Research Intern @ Delft University of Technology Jan 2012 – Jan 2014 | Delft, Netherlands The project investigated people’s gift-receiving experience, addressing the ingredients of gifts that make people happy. It was discovered that gifts that enhance the recipients’ happiness usually contain three main elements: originality, personal fit and investment. Moreover, based on the expectation of recipients, three levels of gift giving strategies are proposed which trigger the surprise effect. A tool was designed to interpret the research insights. It would be inspire people in gift selection and presentation, stimulating more happiness in the gift experience. ### UX&UI Intern @ SAP Jan 2012 – Jan 2012 | SAP Labs China, Shanghai -Developed the user interaction and interface of the mobile version of Xcelsius, which is an advanced ERP software with its clients throughout the world. User research and evaluation ability, sensitivity and creativity in ux design and the ability of collaboration with IT personnel was proved and developed. -Designed and maintained the company web pages, provided visual materials for the department. ### Design Assistant @ Shanghai Jiao Tong University Jan 2010 – Jan 2011 | Shanghai Designed propaganda materials for the Academic Administration, such as foldouts, logos, templates, web images, cards, hangtags, brochures, etc. ### Trend analysis Intern @ Yanfeng visteon Jan 2011 – Jan 2011 | Shanghai Analyzed the trend in fashion, digital products and creative product, studied the insights of the trend in car interior design. ## Education ### Master of Science (M.Sc.) in Design for interaction TU Delft | Industrial Design Engineering Jan 2012 – Jan 2014 ### Bachelor of Science (BS) in Industrial and Product Design Shanghai Jiao Tong University Jan 2008 – Jan 2012 ## Contact & Social - LinkedIn: https://linkedin.com/in/hichenchenshen - Portfolio: http://chenchen.work --- Source: https://flows.cv/chenchenshen JSON Resume: https://flows.cv/chenchenshen/resume.json Last updated: 2026-03-25