# Cheng Ru L. > Senior Product Designer | UX/UI & Interaction Design Location: United States, United States Profile: https://flows.cv/chengrul UI/UX designer with 4 years specialized experience in product, interaction, and 7 years working as an industrial designer. I've had the pleasure of working with top Fortune 100 companies, including Intuit, Microsoft and Abbott Laboratories, in the web services, medical tech, and the electronics manufacturing industry. Before I transitioned into product design, I was an industrial designer who crafted electronics, laptops and wearable hardware for global electronics original design manufacturers (ODM). I found great satisfaction in applying the User-Centered Design Principles acquired during my college education to client projects, which helped the ODM companies gain orders from brands like Nike, Adidas and Dell. Operating in a vast and complex design and manufacturing ecosystem for electronics afforded me a systems design mindset. My plan is to advance my career through user research to create user-focused products that beautifully align with technology and business goals with a long-term goal of leading product strategy and design. https://www.chengruli.com/ Currently not exploring contract opportunities until early next year 2026; open to discussing full-time Senior Product Designer roles. ## Work Experience ### UX/UI Designer @ TEKsystems Jan 2025 – Present | United States Employed by Teksystems, contracted at Apple • Leading design AI‑driven interface and LLMs interactions for tools, applying Apple’s design system and aligning with AI design patterns. • Working with cross-functional teams to translate complex flows into digestible wireframes and interactions. ### Senior Product Designer @ Intuit Jan 2024 – Jan 2025 | San Francisco, California, United States Contract through Magnit I am in charge of product design for both customer and expert-facing applications within Intuit Assist, an AI-powered financial assistant, focusing on mobile and web platforms. • Collaborated with cross-functional teams to develop AI customer product support experience on Salesforce, leveraging data-driven insights and LLMs to reduce handling time by 40% and improve product sales. • Led generative AI experience design for web and iOS applications, creating seamless digital support through generative AI agent solutions. ### Senior UX / UI Designer @ Learning Without Tears Jan 2023 – Jan 2024 Learning Without Tears is an education company providing research-based handwriting tools for educators and children for over 40 years. At LWT, I am in charge of enhancing the user experience for customer-facing, Software as a Service (SaaS), and web-based applications. I am the lead designer for an Interactive Digital Teaching Tool. The existing SaaS platform is in use by hundreds of thousands of users. This enables teachers to conduct classes and manage student assignments more efficiently. The company plans to launch the fully redesigned Interactive Digital Teaching Tool in April 2024 and expects a boost in company sales. ### Product Designer @ 24 Seven Talent Jan 2021 – Jan 2024 ### Product Designer @ Microsoft Jan 2021 – Jan 2023 Contract through 24 Seven Talent Edge Browser: A cross-functional design team of 20 people, including multidisciplinary designers, focused on enhancing the consumer experience for desktop Edge Browser features. • Implemented 9 prototypes for a desktop browser feature in Edge Performance by identifying user needs and creating information architecture which resulted in a 50% increase in the task success rate and improved UX development. • Developed a notification UI framework with over 40 variations including detailed specifications; collaborated with a researcher to conduct multi-concept testing that involved 100 users, resulting in a remarkable 200% increase in implementation efficiency. Smart Campus: A cross-functional design team of 16 people, including designers and researchers that focused on optimizing the internal employee experience on the Microsoft campus. This included various aspects ranging from kiosks to mobile apps. • Led the end-to-end experiences for employee shuttle booking; worked collaboratively with stakeholders to iterate through 5 rounds; this led to an increased task success rate by 150% and improved 95% design consistency. • Improved usability and product implementation by 150% through collaboration with an accessibility team; delivered accessibility specifications for the iOS mobile parking app to ensure compliance with WCAG guidelines. ### Senior User Experience Designer @ DePalma Studios Jan 2021 – Jan 2021 ### Product Designer @ Abbott Jan 2021 – Jan 2021 The design team for Abbott NAVICA is composed of 6 individuals who closely collaborated with the VMware design team. Their primary focus was the development of a mobile app for Abbott's rapid COVID-19 antigen test. • Led the user-centered design process for a COVID-19 mobile testing app, collaborating with the design and marketing teams to optimize the end-to-end user experience and user journey. This led to an improved first-time user experience. • Developed a design system structure that transitioned from Sketch to Figma, promoting cross-functional collaboration and agility. This change resulted in a significant increase of 80% in design efficiency. ### User Experience Designer @ Robert Half Jan 2020 – Jan 2021 | San Francisco Bay Area As a contractor, I collaborated with clients from IMDb and airpurifiers.com through Robert Half, which has been ranked as one of America's Best Professional Recruiting Firms by Forbes. • Collaborated with a client from IMDb as well as a product owner and a graphic designer to develop a novel solution for an existing trivia program. This involved creating a customer journey and prototypes on Figma, resulting in the delivery of an innovative concept proposal. ### Visual / Interaction Designer @ 3rd Stone Design Inc. Jan 2020 – Jan 2020 | San Rafael, California, United States 3rd Stone is a startup composed of 15 individuals that specializes in designing and engineering medical devices. As an intern I worked on a design team that focused on delivering visual and user experience solutions. • Improved employee efficiency and reduced company costs by conducting data-driven user research and usability testing for a prototype that visualized the medical design process. ### Teaching Assistant @ California College of the Arts Jan 2020 – Jan 2020 | San Francisco Bay Area • Assisted with Industrial Design Sustainability & Social Impact class • Facilitated class discussions. • Provided presentation feedback. • Helped identify production materials for electronic devices. ### UX/UI Designer @ in-House Jan 2019 – Jan 2019 | San Francisco Bay Area in-House is a platform that enables employees to provide anonymous feedback in the workplace. • Defined visual design components and principles for the initial mobile app prototype. Collaborated with developers to successfully launch the mobile site. ### Industrial Designer @ Wistron Jan 2016 – Jan 2018 | New Taipei City, Taiwan • Provided design and 3D CAD solutions for the Dell Inspiron laptop to meet the production specifications of the customer. • Created visual and physical language of a desktop computer for Acer, which contributed 20% of revenue for my design team. • Helped the design team increase sales by developing a blood pressure monitor product and improved the ergonomic design for our client. ### Industrial Designer @ Inventec Jan 2015 – Jan 2016 | Taipei City, Taiwan • Developed an apnea medical wearable hardware prototype with sound detecting technology that successfully attracted a new client manufacturing order. • Worked with mechanical engineers to help Advantech develop a mobile point of sale device to meet the manufacturer’s requirements • Collaborated with UX/UI design team to create prototypes of the mobile app. ### Industrial Designer @ OPPO Medical Jan 2013 – Jan 2014 Product Specialist • Assisted to design textile for Orthopedic Supports during exercising. • Performed market research and competitor’s analysis. ### Industrial Designer @ BUTTON INTERNATIONAL 倍騰國際股份有限公司 Jan 2011 – Jan 2013 | Taipei • Collaborated with clients, Nike and Adidas, and our R & D team to develop new functions and manufacturing processes of the buttons, zippers, and pulls on sportswear and backpacks. • Identified and applied design trends and languages into new products, which increased total company sales by 10%. ## Education ### Master of Fine Arts - MFA in Interaction Design California College of the Arts ### Doctoral Business Administration in Business Intelligence & Data Analytics Westcliff University ### Bachelor of Arts - BA in Industrial design Shih Chien University ## Contact & Social - LinkedIn: https://linkedin.com/in/chengru-ux-design - Portfolio: https://www.chengruli.com/ --- Source: https://flows.cv/chengrul JSON Resume: https://flows.cv/chengrul/resume.json Last updated: 2026-04-13