Recruited participants and created discussion guides, surveys and interview questions for usability testing, one-on-one interviews, and contextual inquiries.

Conducted qualitative and quantitative studies, including field observation and interviews, remote and in-person usability studies, and surveys

Analyzed quantitative and qualitative data, created high-level read-outs and detailed reports, and communicate actionable recommendations to product stakeholders and senior management to inform business decisions

Collaborated closely with other researchers, designers and product managers