• Conducted in-depth analyses of user problems by engaging in solution engineers discussions and customer feedback, leading to the development of detailed user personas and journey maps.
• Collaborated closely with project managers and developers throughout the feature development process, including technical feasibility assessments, ideation, and final implementation.
• Adopted a user-focused approach by delving deeper into understanding the "why" behind design decisions, advocating strongly for the user's needs and promoting design-centric thinking across engineering and product teams
• Spearheaded the development of the first design system from scratch, standardizing all components, styles, and interactions to ensure consistency in our design language and streamline engineers' development processes.
• Supported marketing efforts by revamping homepage design, social posting, and event assets for both in-house and outside conferences, contributing to significant brand recognition and enhancing visibility across multiple platforms.