Passionate software engineer with expertise in frontend development and a strong foundation in software engineering principles. With a focus on creating seamless user experiences, I excel in building intuitive and visually appealing web applications.
Monitored all connected communication systems to an admin level such as Office 365 Admin Center, Zoom Admin Center, Active Directory, Security and Compliance.
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Installed, configured, tested, and maintained application software and system communication tools. Solving the daily tickets submitted by 10,000+ users
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Identified and analyzed security threats by daily monitoring the mail flow. Contributed and implemented an action plan to identify and better respond to threats
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Continue research and self-training in order to stay up to date with current technologies, and current threats. Wrote and shared articles with the response team in order to expand the efficiency of daily tasks
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Automated and executed Office 365 procedures utilizing Windows PowerShell
Owned and developed the Certification Printing web application which helped increase the efficiency in printing by 300%
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Participated in Excellence in the Workplace and Customer Service Certification program and resolved 250+ weekly customer inquiries
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Collaborated with cross-functional teams to gather requirements and translated them into detailed Figma designs for the application, fostering efficient communication and alignment throughout the design and development process
Education
2025 — 2026
Saint Francis University
Master's degree
2025 — 2026
2017 — 2021
Brigham Young University - Idaho
Bachelor of Science - BS
2017 — 2021
2011 — 2016
National Taipei University of Nursing and Health Sciences
