Responsible for verifying application functionality and/or data validity, ensuring that applications and data meet specified requirements and are free of defects. Proficient in test planning, test case design, test automation, test management, and defect evaluation. Skilled in developing robust test frameworks, streamlining processes, and collaborating with cross-functional teams to drive high-impact results.
Key Clients & Projects
Virtual Assistant – QA Tester
•Led automation efforts for a customer-facing AI virtual assistant, enhancing reliability and performance.
•Developed and maintained 2,000+ automated tests using C# and Selenium to validate conversational accuracy.
•Co-developed a program to assess CLU (Conversational Language Understanding) services, optimizing feedback collection and identifying problematic utterances/intents.
Electric Vehicle Incentive Program – QA Tester
•Conducted quality assurance for 6 customized Salesforce applications, ensuring seamless functionality.
•Designed and implemented automation scripts using Python/Selenium, improving test efficiency.
•Played a crucial role in Agile strategy coordination
