# Christabel Agbugba

> Project Manager | Ex-Meta | Open to full-time roles

Location: San Francisco, California, United States
Profile: https://flows.cv/christabelagbugba

I design and lead projects that turn messy, manual operations into scalable systems that drive real business growth.

As a Project Manager with experience across big tech, small businesses, and community organizations, my strength lies in recognizing operational bottlenecks and transforming them into structured processes that improve both team efficiency and customer experience. My work sits at the intersection of growth, operations, and systems design — from rebuilding digital customer journeys to implementing CRM automation that improves conversion and reduces operational strain.

Recently, I led two major transformation initiatives for a small business:
- A brand and website overhaul that improved discovery and increased web traffic by 30%
- A CRM optimization and automation project that increased monthly leads from 30 to 90, improved conversion from 12% to 46%, and supported over $50K in annualized recurring revenue growth

I thrive in environments where teams wear many hats, resources are limited, and thoughtful prioritization makes the biggest difference.

Highlights
- Delivered operations and program support across big tech, small businesses, and community-based organizations
- Designed automated CRM workflows and lead funnels that reduced response time from 3 days to 1 day and decreased missed leads by ~80%
- Streamlined social media production workflows that reduced content turnaround time by 40%
- Built centralized product documentation systems that reduced design rework and improved onboarding
- Developed reusable planning frameworks to support sustainable community programming and events

## Work Experience
### Product Designer @ Meta
Jan 2022 – Jan 2024 | United States
• Led cross-functional projects to design monetization and enterprise tools that generated $10M+ in revenue and served 30M+ small businesses
• Collaborated with product, engineering, and research teams to define project scopes, establish timelines, and deliver high-impact features within tight deadlines
• Designed and implemented scalable quality assurance workflows that reduced usability issues and increased customer satisfaction
• Championed data-driven design processes and user research to personalize Meta Ads Manager and optimize product adoption
• Contributed to the development of internal tools that streamlined review processes, improving cross-team coordination

### Product Design Intern @ Facebook
Jan 2021 – Jan 2021 | San Francisco Bay Area

### User Experience Designer @ The Regime
Jan 2020 – Jan 2020
I am currently designing a gamified website to keep customers engaged before the launch of the product. The results from the game will be used to collect data that will further fuel the launch of the product.

### Product Design Intern @ Facebook
Jan 2020 – Jan 2020 | Remote
- Worked under the Ads and Business Team to help design better experiences for advertisers and small business owners
- Learned how to design data visualizations 
- Tools learned: Sketch, Proton

### Frontend Developer @ Techmecolor
Jan 2019 – Jan 2019 | Little Rock, Arkansas Area
As a part of the Software Developing team, I contribute to the design of the websites that we build and I develop the section of the website allocated to me using HTML5, CSS3, and Bootstrap. 

Currently, I am incorporating Geolocation which provides location-specific information like: 
- up-to-date local information
- showing points of interest near the user
- turn-by-turn navigation (GPS)

### EarlyBird Program @ Twitter
Jan 2019 – Jan 2019 | San Francisco Bay Area
- Worked with a team of 5 to design, implement and program an idea for a new Twitter feature
- Learned the basics of Photoshop, JavaScript, and Git from my teammates
- Pitched the idea before a panel of Senior Twitter Engineers and won 3rd place prize

- One of the 35 selected from 5,00 applicants to attend a five-day program at Twitter
- Collaborated and participated in technical and behavioral workshops with senior engineers and recruiters


## Education
### Master of Business Administration - MBA in Information Technology
Humphreys University
Jan 2024 – Jan 2026

### Bachelor of Science - BS in Major: Computer Science | Minor: Business Administration
Philander Smith University
Jan 2018 – Jan 2022


## Contact & Social
- LinkedIn: https://linkedin.com/in/christabel-agbugba

---
Source: https://flows.cv/christabelagbugba
JSON Resume: https://flows.cv/christabelagbugba/resume.json
Last updated: 2026-03-30