Team Leadership & Development

• Built High-Performing Teams: Scaled and transformed product design teams, increasing production by 500% through process and skill optimization.

• Fostered Collaborative Culture: Instituted a "level-up together" approach with bi-weekly sessions and quarterly retrospectives to promote collaborative learning and shared knowledge.

• Driven Efficiency: Achieved full backlog burndown, ensuring timely delivery.

• User-Centric Philosophy: Championed a user-focused "design for the bookends" approach, ensuring user-friendly applications for all levels of expertise.

Cross-Team Achievements & Contributions

• Full Portfolio: Provided design leadership for over 25 internal and external applications, collaborating with more than 55 product managers and large dev teams.

• Design System & Front-End Leadership: Spearheaded the creation of a comprehensive design system with over 5,800 Figma and React Storybook components. This resulted in a 10-fold production efficiency improvement, enhanced UX consistency, and 98% WCAG compliance.

Recent Achievements & Contributions

• Strategic Product & AI Innovation: Pioneering groundbreaking CX Agent software with full omni-channel and native AI-assisted experiences. Led the design of Five9's industry-defining AI suite, which includes Agentic virtual AI Agents, and first-to-market native live Agent Assist (with AI guidance, automated tasks, AI (RAG) knowledge lookup, automated quality management (AQM), AI Insights, “Talk to your data,” and post-interaction summaries. The work also encompassed AI Admin applications for multi-model AI prompt creation and testing (GenAI Studio), intent and event rule builder, IVA flow builder (Studio), workflow automation (WFA), and MCP libraries.

• Business Transformation & Cost Savings: Unified four disparate reporting systems, generating an annual savings of $2M by eliminating external vendor costs and enhancing reporting capabilities.

Corderum was a start up founded during the pandemic, providing a single platform for enterprise and SMB customers to manage employee and operational subscriptions with an emphasis on organizational expense management, product distribution, SSO, as well as managing private and public cloud operations and preventing shadow IT.

• Spearheaded all facets of customer and employee experience, product design, product management, and business strategy for a new startup.

• Directed user research and rapid prototyping, developing an interactive Proof of Concept (POC) instrumental in securing early investment capital and attracting key customer interest.

• Established a comprehensive design system utilized across all prototypes, ensuring brand consistency and design efficiency.

• Initiated and configured core Product Management, Design, and Development environments (Jira), streamlining cross-functional workflows.

• Led weekly strategic discussions and facilitated user research, synthesizing insights directly into product discussions and investor presentations.

• Oversaw the creation and maintenance of all marketing design content, including the corporate website, logo, marketechture, and pitch decks, while managing potential integration partner relationships.

As a key leader, I hired and directed a team of product designers to create revolutionary enterprise and cloud analytics applications for Heavy.ai (formerly OmniSci). By harnessing the massive parallelism of modern GPU and CPU hardware, my team and I designed an interactive and real-time visual analytics experience.

We focused on the 'bookends' of data analysis, developing innovative and delightful ways to extract insights from multi-billion record datasets in milliseconds. A core achievement was combining geospatial with millisecond precision date and time data, allowing users to effortlessly explore and uncover relationships within massive time-series and location-based information.

Our work led to the design and creation of the most powerful cross-filtering and cohort creation tools of any analytics application, enabling users to instantly fuse and perform projections with clicks, not code. This allowed our customers to make high-impact decisions at unprecedented speeds.

**Extending the Platform with ML, AI, and Advanced Analytics**

My team's design also integrated advanced data science capabilities directly into the platform. We designed user experiences that made powerful predictive analytics and machine learning accessible on massive datasets, allowing users to move beyond historical analysis and into forecasting. Furthermore, we pioneered the user interface for HeavyIQ, an innovative AI-powered conversational analytics tool.

applications like Quote-to-Cash (QTC) and B2B eCommerce, and pioneered a custom application builderthat empowered our customers to create unique quoting solutions for specialized verticals.

which resulted in the platform being named a Leader in Gartner's Magic Quadrant and scoring highest in all six categories.

• Utilized a Design Thinking approach. I spearheaded the creation of a self-service B2B eCommerce platform with a consumer-grade user experience, introducing innovative features for bulk purchasing and product distribution.

• Leading strategy efforts, I discovered opportunities to combine both full-service QTC with self services b2b e-commerce into a seamless experience. Using Storytelling techniques, my team and I evangelized this discovery, catching the attention of executives.

• Developed and managed the Apttus design system to standardize components and streamline workflows, which ensured a consistent, high-quality user experience across all platform applications.

I was a Lead Product Designer and UX Lead, responsible for guiding a small team while also contributing as an individual contributor. My work spanned user experience, interaction design, user research, and visual design for web and mobile applications.

Accomplishments

Product Design: I led the design strategy, interfaces, and workflows for IBM's Digital Analytics application while also integrating applications like TeaLeaf, Coremetrics, and the suite of products acquired from DemandTec. At DemandTec, prior to its acquisition, I co-led the product design work for the entire portfolio of products used by leading global retailers, including Target, Nordstrom, and Walmart. My designs transformed complex, page-based flows into clean, data-focused, multi-panel UIs, enabling customers to analyze, filter, and act on vast amounts of retail data.

UX Leadership: I successfully influenced the company to prioritize user experience and user research. I introduced methodologies like persona development and goal-based strategies, and implemented multi-iterative design processes. My designs were highly praised by customers for being intuitive, fast, and flexible. While at IBM, I led one of the teams that were first to implement IBM's "Hills" approach to Design Thinking.

Design Systems: I played a key role in the development of what became IBM's Carbon design system. I was responsible for creating many innovative components, such as interactive date and time pickers, contextual filter tools, fail-safe form objects, dynamic infographics, data visualization solutions, custom dashboard components, and many others. And pre-acquisition I developed and managed the DemandTec design system, including building a a full library of components, styles and a component repository, icon collection.