# Christian Hilbert > Lead Product Designer Location: San Rafael, California, United States Profile: https://flows.cv/christianhilbert UI/UX Senior Product Designer with a long-standing experience in the product and creative industry. With a user-centered design in mind, I am extremely passionate about how an interface can make the user feel, and the experiences they have in their journey to complete a desired end goal. I love the challenge of turning complex processes into simple and intuitive tasks. ## Work Experience ### Lead Product Designer @ Avive Solutions Inc. Jan 2025 – Present | San Francisco, California, United States Leading end-to-end product design vision, aligning user needs with business objectives to deliver high-quality, impactful experiences for a reliable, intuitive, life-saving product. ### Senior Product Designer @ Avive Solutions Inc. Jan 2023 – Jan 2025 ### Senior Product Designer @ Zoom Jan 2021 – Jan 2023 • Lead the design and technical direction of the Zoom Contact Center (ZCC) design system • Designed and maintained the ZCC component library, user interface patterns and provided documentation guidelines, in a systematic, detail-oriented way • Conductive role in designing and shipping Zoom Contact Center application features • Partnered closely with PM’s and engineers to define requirements, business needs, and user goals, implementing pixel perfect designs • Lead reviews and evaluated designs and project activities for ZCC with development guidelines and standards • Mentored junior designers and provided guidance ### Senior Product Designer @ Wells Fargo Jan 2020 – Jan 2021 • Manage the design, creation, and production of customer experienced solutions for the Commercial Electronic Office (CEO) application • Established an in-depth information architecture using design principles and best practices • Collaborated closely in project research and design system updates ### Senior Product Designer @ Vonage Jan 2019 – Jan 2019 | San Francisco Bay Area • Responsible for UI/UX best practices, creating high fidelity mock-ups and prototypes or highly detailed wireframes for complex web & desktop applications, following Vonage’s brand guidelines • Ownership of the CIXD for the VBC Admin (SaaS) app feature • Supporting Vonage’s design language system in collaboration with engineering • Developing user personas and performing extensive user research, while working closely with product management to design award winning experiences (Joined Vonage’s design team following NewVoiceMedia’s acquisition in 2018) ### Senior UX/UI Designer @ NewVoiceMedia (now Vonage) Jan 2017 – Jan 2019 | San Francisco Bay Area • Conducted NewVoiceMedia’s design system, backed by Salesforce, improving the change of pace of creation and innovation among designers and engineers • Conceived company’s styleguide and design pattern of “atomic” elements, components, layouts, interaction flows, and high-res visual styles, helping teams to build products coherently • Owned the end-to-end redesign for NVM Dashboard and Contact Pad, including discovery, strategy, interaction design, prototyping and user testing • Introduced the design process improving the timezone workflow between design and development in US and EU. • Traveled to Europe to oversee the UI/UX implementation while working hand-in-hand with product management and development team, contributing to front-end code. ### Senior UI/UX Designer @ NORCAL Mutual Insurance Company Jan 2014 – Jan 2017 | San Francisco Bay Area • Led creative strategy and developed UXD for company’s first mobile app and the producer/agents desktop portal • Oversaw usability testing and exercises on publication and UX efforts, including User Acceptance Testing • Brand development and management, including comprehensive rebranding effort (logo redesign, typography, color scheme, website redesign and relaunch) • Prototyped and validated proposed publication and UX designs • Created online production guides to train new and existing partners on interface and experience standards, increasing productivity by 173% ### Graphic Designer @ NORCAL Mutual Insurance Company Jan 2011 – Jan 2014 ### User Interface Designer @ Taptera, Inc. Jan 2011 – Jan 2012 | San Francisco Bay Area Contracted for developing workflows, interaction design and CIXD solutions for responsive applications (desktop & mobile). ### Graphic/Web Designer @ Esselte Jan 2011 – Jan 2011 • Specialized in print design of brochures and packaging for newly released products • Executed web projects from conceptualization to production, including sustaining the company website, creating animated web banners and landing pages • Communicated directly with clients in 5 languages, spearheading collaborations to create vision and conceive designs ### Graphic / Web Designer @ Star Cooperation GmbH - Daimler AG Jan 2008 – Jan 2010 • Managed the redesign and maintenance of company website • Developed wireframes & mock-ups, re-designed user interface and associated graphical elements • Produced outdoor advertising, annual reports and collateral, PowerPoint and PDF presentations from concept to delivery ### Lead Designer @ Suntrek Inc Jan 2006 – Jan 2008 | Santa Rosa, CA, USA Responsibilities of Art Director, including: brand development, coordination of all print and digital projects, creation of the new corporate website and the yearly travel catalog in various languages. ### Graphic Designer @ SMACK Communications GmbH Jan 2005 – Jan 2006 • Managed the redesign and maintenance of company website • Developed wireframes & mock-ups, re-designed user interface and associated graphical elements • Produced outdoor advertising, annual reports and collateral, PowerPoint and PDF presentations from concept to delivery • Design work included brand identity, brochures, logos, business cards and letters ### Graphic Designer @ Jamba GmbH Jan 2004 – Jan 2005 ### Corporate Credit Card Administrator, language specialist @ Citi Jan 2003 – Jan 2004 ### Graphic / Web Designer @ Design Tactics Jan 2002 – Jan 2002 | Dublin, Ireland ### Web Designer @ I-D Media AG Jan 2000 – Jan 2002 ## Education ### Bachelor of Arts in Graphic Design Blocherer School of Arts, Munich ### Certificate in HTML5 in CSS3 and Drupal AcademyX, San Francisco ### Certificate of Proficiency in CMS "Typo3" and "Flash CS5" Alfatraining, Stuttgart ### Certificate of Proficiency in Spanish in Spanish language, written and spoken Speakeasy, Barcelona ### Advanced Certificate of Work Experience in Graphic Design Cambridge International Exams - Dublin, Ireland ## Contact & Social - LinkedIn: https://linkedin.com/in/christianhilbert - Portfolio: http://www.christianhilbert.com --- Source: https://flows.cv/christianhilbert JSON Resume: https://flows.cv/christianhilbert/resume.json Last updated: 2026-04-13