UX Design

Conducted an end-to-end evaluation of the Kindred MVP, assessing information architecture, user touchpoints, and accessibility to identify friction points and opportunities for improvement.

AI Research and Testing

Researched and tested data to improve Kindred’s specific Large Language Model (LLM).

User Research

Coordinated and presented a full market analysis of similar products to identify competitors and fill potential market gaps. Conducted qualitative user research to find specific pain points and maintain Kindred’s values for human-centered design.

Design Systems

Created the first comprehensive design system for the California Employment Development Department (EDD), establishing consistency and enhancing user experience across all platforms.

Cross-functional Collaboration

Closed the Engineering/Design gap within the EDD internal design system through effective cross-functional collaboration. Collaborated with Product and Engineering teams to ensure proper component implementation and maximize platform reusability.

Design Thinking

Utilized the iterative and human-centered approach of design thinking to develop design solutions that were both effective and user-centric. Empathy, iteration, and continuous learning, were the principles that guided the design process.

Cross Functional Collaboration

Worked collaboratively with various teams, including Product Management, Engineering, User Experience Research, Data Analytics, and Product Marketing Management. Our objective was to develop designs that effectively addressed both user needs and business objectives.

Workshop Facilitation

Facilitated workshops in different functional teams (Product, UX Research, Engineering, Product Marketing, Data Analytics, and Leadership) and within the design organization to enhance the process of discovering new ideas and fostering innovation for various projects.