# Christina Poon > Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/christinapoon To me, the core of product design is problem solving, and issues can only be solved if problems and users are understood. I believe that understanding the user and their pain points, tasks, and goals are foundational to good design work. Product design is a big puzzle that needs to be solved on a user, visual, interactive, business, and technical level, and getting all these pieces to fit is what makes the work intriguing and rewarding. Portfolio available upon request. ## Work Experience ### Lead Product Designer @ Realtor.com Jan 2023 – Present ### Senior Product Designer @ Realtor.com Jan 2021 – Jan 2023 ### Senior Product Designer @ Kaiser Permanente Jan 2020 – Jan 2021 | Pleasanton, California, United States • Worked on making benefits easier to understand for Kaiser members. Create a web responsive solution that scales for different plan types and helps our 12.4 million members understand their health insurance coverage. • Help reduce top call driver, increase revenue, and make healthcare more accessible. ### Product Designer @ HSTpathways ASC Software Jan 2019 – Jan 2020 | San Francisco Bay Area HST is a leading SaaS company in the ambulatory surgery industry with over 700 clients. • Modernized ambulatory surgery center software that is utilized by nurse practitioners and surgeons. • Redesigned Questionnaire Designer workflow for electronic health records to streamline the workflow, sync to the Patient Portal, and improve care quality. • Established framework for design system across four products lines. • Facilitated design review sessions with PMs and engineers and advocate for user-centered design. • Conducted and led usability testing sessions with clients. ### Product Designer @ Ascendify Jan 2017 – Jan 2019 | San Francisco, California • Product designer for both Talent Acquisition and Talent Management products. Owned cross-platform and responsive design projects ranging from feature improvements to system redesigns to new features. Projects include: Interview Scheduling, Team Assessments, Talent Matching, Requisition redesign, and Permissions redesign. • Led usability test and design review sessions with clients like Disney, Panasonic, and GE. • Collaborated with designers, product managers, and executives for design strategy and engineers and QA for development. • Establish new UI for the Ascendify platform utilizing Google's Material Design. ### UX/ UI Designer @ Ascentis Human Capital Management Software Jan 2016 – Jan 2017 | San Mateo, CA • End-to-end designer for Human Resources product. Researched, iterated, prototyped, and tested mockups. Projects include: Onboarding, Open Enrollment, Employee Profile Cards, and Manager Performance Check-In. • Maintained and evangelized style guide - established components and patterns and created design guidelines to ensure design consistency. • Content audited HCM System of approximately 2500+ screens. Discovered process duplications, patterns, and pain points which helped with UX strategy. • Helped out on front-end HTML/CSS work of Benchmarking section. • Supported three scrum teams (HR, Benefits, Payroll) on UX/UI needs; worked closely with developers, product managers, and QA. ### UX Designer and Consultant @ Independent UX and Development Consulting Jan 2016 – Jan 2016 | Greater Los Angeles Area, San Francisco Bay Area Independent contractor on a range of UX projects, ranging from new concepts to redesigns and mobile to web-based projects. Clients include: • Agency UX, a user experience research & design consultancy serving creative innovation teams. Analyzed and transformed a comprehensive website with complex data sets into digestible sections and data visualizations. • Lottery Loop, for lottery pooling. Researched and created a mobile-responsive site. ### User Experience Designer @ SnApp Real Estate Jan 2015 – Jan 2015 | Los Angeles, CA SnApp connects real estate agents to clients in real time to provide excellent and efficient service. • Redesigned a consumer facing iOS and Android real estate mobile app based off feedback from user surveys, user interviews, competitive and comparative analysis, analytics, and user testing. • Based on user insight, created an agent portal that was pivotal in product strategy. • Created low to high-fidelity wireframes and refined product through iterative testing. • Worked and collaborated with development team to convey design goals and determine design feasibility. • Built real estate websites for clients using Wordpress, HTML, and CSS. ### Corporate Space Planner @ CBRE Jan 2014 – Jan 2015 | Los Angeles, CA • Managed over 600,000 square feet of corporate space for the Union Bank account in the greater Los Angeles area. Created space plans to accommodate staffing and other business requirements. • Held client meetings to understand their needs. Presented and negotiated with business units to implement plans that optimized use of space while meeting business requirements. • Developed occupancy analysis reports to show vacancy ratios and headcount projections. ### Real Estate Appraiser @ Los Angeles County Office of the Assessor Jan 2012 – Jan 2014 | Sylmar, CA • Appraised property through researching comparable properties and analyzing quantitative data to determine real estate price trends. • Participated in iPad workflow efficiency project. Presented streamlined solution to the appraiser documentation process via a note taking app. ## Education ### Bachelor of Science (B.S.) in Urban Planning, Business Administration University of Southern California ### User Experience I UCLA Extension ### User Experience Immersive Program General Assembly ### Photoshop in Illustrator UCLA Extension ## Contact & Social - LinkedIn: https://linkedin.com/in/christinavpoon --- Source: https://flows.cv/christinapoon JSON Resume: https://flows.cv/christinapoon/resume.json Last updated: 2026-02-23