# Christine Lee Chiang, D.B.A, M.Des. > Educator | UX Leader | Design Strategist Location: San Francisco Bay Area, United States Profile: https://flows.cv/christineleechiangdbamdes Currently teaching and mentoring the next generation of UX professionals, I bring over 20 years of industry experience into the classroom to bridge the gap between theory and practice. My focus is on preparing students for the realities of the UX profession—equipping them with the skills, mindset, and business acumen needed to succeed in today’s fast-evolving design landscape. Before transitioning into academia, I held roles at companies including IBM, Amazon, and Dell EMC, where I led UX and research teams across the U.S., Hong Kong, China, Singapore, and the Philippines. As a design leader, I specialized in aligning user-centered design with enterprise business strategy, guiding cross-functional teams to deliver innovative and impactful solutions. I hold a Doctorate in Business Administration (DBA), earned through an executive program, which has strengthened my perspective on how design contributes to organizational strategy, decision-making, and long-term value. ## Work Experience ### Assistant Professor @ California Polytechnic State University-San Luis Obispo Jan 2024 – Present | San Luis Obispo, California, United States ### Principal Consultant @ Lightbulb Design Lab Jan 2023 – Present | California, United States At Lightbulb Design Lab, we are more than just a research and strategy consulting firm. We are your partners in innovation, dedicated to shedding light on the path to success. The need for insightful data and strategic guidance is ever-pressing in today's business world. That's why we partner with you to be your beacon of knowledge, delivering meaningful research strategies to help you quickly make those decisions for your vision. ### Faculty, Adjunct Professor of User Experience @ Maryland Institute College of Art Jan 2022 – Present | Baltimore, Maryland, United States Course: UX Product Management (MPS User Experience Program) - Guiding students through the principles and practices of UX Product Management, emphasizing the integration of user-centered design and agile methodologies into product development. - Collaborating with students to develop innovative product management strategies and concepts. - Providing real-world case studies and examples to enhance learning outcomes. Course: Prototyping (MA/MBA program with Johns Hopkins) - Empowering MBA students with the essential skills needed to create effective prototypes for business and product development. - Encouraging creative problem-solving through hands-on projects and practical exercises. - Facilitating discussions on prototyping tools, techniques, and industry best practices. Key Achievements: Recognized for a dynamic teaching approach that combines theory with practical application, preparing students for the challenges of the real-world UX and business environment. Successfully mentored students in developing innovative prototypes and product management strategies, resulting in numerous industry internships and job placements. I frequently speak at industry events and conferences, sharing insights on the latest trends and innovations in UX and product management. Research Interests: My research interests include user-centered design, design thinking, agile methodologies, and the role of prototyping in product development. ### Associate Faculty, Business & Workforce @ San Jose City College Jan 2024 – Jan 2024 Course: BUS 135 Human Relations and Leadership - Explore basic concepts of individual, group, and organizational human behavior, analyzing their impact on interpersonal skills crucial for workplace productivity, performance, and human relations. - Focus on understanding interpersonal, informal, and formal communication processes, emphasizing the development of leadership qualities and fostering positive employer-employee and cross-cultural relationships. - Dive into the complexities of workplace dynamics, equipping students with the knowledge and skills needed to navigate diverse organizational environments with confidence and professionalism As an educator, my passion lies in empowering students to excel within the ever-evolving landscape of business. I prioritize instilling not just knowledge, but also the practical skills and ethical principles vital for success in their professional journeys. Whether it's fostering effective communication strategies, cultivating inclusive team dynamics, or nurturing the growth of ethical leadership, my commitment is to make a meaningful impact on the lives and careers of every student I teach. ### Senior Director, User Experience @ Robert Half Jan 2022 – Jan 2023 Provide visionary leadership for the design and research (Design Center of Excellence) team, aligning design initiatives with overall business goals and driving the strategic direction of the organization's digital products. Foster a culture of innovation and creative problem-solving through design thinking, driving continuous improvement and pushing the boundaries of design possibilities. Collaborate closely with stakeholders in the organization and effectively communicate design strategies, concepts, and rationales to stakeholders. Champion user-centric design methodologies, leveraging user research and feedback to inform design decisions and iterate on designs. Build, mentor, and lead a high-performing team of 35 researchers, architects, and designers to ensure they are empowered to excel in their roles and deliver exceptional design solutions. ### Director, User Experience Design @ Robert Half Jan 2021 – Jan 2022 | San Ramon, California, United States Led and inspired a creative team of designers and managers to build a best-in-class experience for Robert Half’s external and internal users. Facilitate design thinking workshops (design sprints) with S/VP-level stakeholders to build ground-breaking products to disrupt and redefine the staffing industry. Devise collaborative strategy with cross-functional teams to deliver scalable solutions to integrate business, technical, and user goals. Introduce comprehensive initiatives to bolster UX vision and roadmap to align with corporate strategies that drive towards organizational success. Evangelize UX principles and best practices to team and corporate leaders while delivering tactical recommendations to achieve specific project objectives within tight deadlines. ### Senior Manager, User Experience Design @ Robert Half Jan 2018 – Jan 2021 | San Ramon, California ### Adjunct Professor of UX @ San Diego State University Jan 2020 – Jan 2022 ### Principal User Experience Designer @ Dell EMC / Opentext Jan 2013 – Jan 2018 | Pleasanton, CA Streamlined efforts for all UX processes including strategy, information architecture, wireframes, storyboards, and interactive prototypes to achieve business success. Formulated pertinent business documents and design specs based on feedback and requirements from Business Sponsors, Product Managers, and Developers. Collaborated with User Researcher to conduct user testing on a quarterly basis. Leverage qualitative and quantitative feedback to enhance, improve and prioritize feature list to produce maximum results. Highlights • Enabled key clients to recapture 2% on administrative cost (~$10 million USD) by delivering vital contribution on special project “Supplier Exchange” with in-depth industry knowledge. • Reduced the duration of submittal acknowledgement by 60% from 5 business days to 2 business days. ### Principal Manager of UI & IA @ Global Sources Jan 2010 – Jan 2012 | Hong Kong and Shenzhen Headed all facets of design and interaction projects for the NASDAQ listed company. Coordinated budget of $1M per year, while enhancing operational efficiency of 20+ designers by leveraging analytical prowess. Facilitated CEO/COO by providing innovative ideas with trends and findings, while playing pivotal role for company's think tank. Maximized and prioritized website features to increase leads, conversions, page views, performance, and customer satisfaction. Highlights • Efficiently organized 60+ projects per year by setting strategic direction through collaboration with product managers, marketing, and engineering units. ### Manager of UI & IA @ Global Sources Jan 2007 – Jan 2010 ### User Interface Designer @ Amazon.com Jan 2005 – Jan 2007 Strategized and defined product vision by understanding user requirements and industry needs. Maintained cutting-edge technical knowledge of HTML and created wireframes and mockups for quick prototyping. Met weekly with high-level stakeholders to present design and project progress ### User Interface Designer @ IBM Jan 2004 – Jan 2005 Created information architectures, mockups, and storyboards to communicate user-centered designs. Defined user models and specifications for development to implement specific prototypes. Conducted usability testing with clients using heuristic evaluation to observe user motivations and user experience habits. Improved designs based on user feedbacks and usability statistics ### Product Designer @ IBM Jan 2004 – Jan 2004 Directed visual direction of project through status meetings. Responsible for creating and emphasizing the importance of user interfaces and product specifications with development for Lotus Workplace Mobile 2.5. Executed technical product marketing by researching and analyzing current and upcoming technologies (mainly handheld devices), and tailoring product specifications targeted to the market. Conceived, designed, and implemented the winning booth for product promotion exhibit at the IBM SWG Kickoff 2004. ### Graphic Designer @ IBM Jan 2003 – Jan 2004 Brainstormed and implemented technical design solutions for a wide range of print/web/multimedia related projects. Defined design directions for new demos by creating new “look and feel” for the projects. Provided main art direction and implementation for advertising campaigns such as ad banners, marketing related materials, 4-color brochures, and illustrative graphics for various departments within IBM. Led the main art direction for the National Co-Op Newsletter – Epic Express, a newsletter read by more than 2,500 IBMers. Conceived, designed, and implemented booth design for product promotion exhibit at the IBM SWG Kickoff 2003 ### Graphic Designer @ Wadsworth Center, NYSDOH Jan 2001 – Jan 2002 Planned, designed, and implemented creative collateral projects to over 250 scientists / clients. Conceptualized the arrangement of illustrative materials and layout. Designed and arranged layouts for scientific publications ### Graphic Designer @ Workwise Jan 2002 – Jan 2002 Directed concept for advertisements and implemented design, layout, and production for 4-color postcards. Worked with team to determine the most cost-efficient method to advertise. Responsible for all layouts and designs of the Testimonial Video, Marketing Interface CD-ROM, and Marketing Materials. ## Education ### Executive Doctorate in Business Administration Saint Mary's College of California ### Master of Design in Design Strategies The Hong Kong Polytechnic University ### B.S. in Electronic Media, Arts, and Communications Rensselaer Polytechnic Institute ### B.S. in Management Rensselaer Polytechnic Institute ## Contact & Social - LinkedIn: https://linkedin.com/in/christineleechiang --- Source: https://flows.cv/christineleechiangdbamdes JSON Resume: https://flows.cv/christineleechiangdbamdes/resume.json Last updated: 2026-04-13