# Christine Yeh > Product Designer at Airtable Location: San Francisco, California, United States Profile: https://flows.cv/christineyeh Hi! I'm a product designer, researcher, and mentor with rich experience in all stages of product design, from concept to revenue. I specialize in product design, UX research, rapid prototyping and testing, workshop facilitation, and cross-discipline collaboration. Currently, I design for growth at Airtable. ## Work Experience ### Product Designer @ Airtable Jan 2020 – Present | San Francisco Bay Area ### Product Designer @ Intercom Jan 2019 – Jan 2020 | San Francisco Bay Area • Designed 10+ growth experiments focused on improving self-serve SMB customer onboarding and activation, including: - A redesign of our customer sign-up survey to enable personalization of onboarding content - Personalization of onboarding content by use case, business goal, and intent - A new, interactive product demo on Intercom's homepage showcasing the value and UX of Intercom and our Business Messenger • Co-founded the growth design discipline and framework for product design at Intercom • Evaluated and contributed new UI component proposals to Intercom's Pulse design system • Led the design completion of the self-serve end-to-end onboarding and set up guide experience • Partnered with content design, brand design, research, analytics, engineering, product management, marketing, and sales to refine growth experiment content, UX, and backlog ### UX Mentor @ Springboard Jan 2016 – Jan 2020 I mentored UX design students via weekly meetings to discuss design principles, research methods, project work, portfolio creation and career paths. ### Senior Product Designer @ Pivotal, Inc. Jan 2017 – Jan 2019 | San Francisco Bay Area I worked on improving the app developer experience at Pivotal Cloud Foundry (PCF), which entailed working on and across several product teams that serve app developers and app operators. My days were spent on research, testing, assumption validation, storyboarding, workflow/journey mapping, and pairing with product managers and engineers. I also led the maintenance and maturation of Pivotal R&D's open-source design system, styleguide.pivotal.io, and designed CLI and UI experiences for app developers. Design practice contributions include planning our first design team off-site in Feb 2018 to talk about our vision, practice, career growth, and new designer onboarding; developing best practices for user recruitment and user contact management; preparing a set of guides and templates for product teams to leverage when conducting on-site customer research; teaching quantitative survey design. ### UX Designer & Researcher @ TheRightMargin Jan 2015 – Jan 2017 | San Francisco Bay Area http://therightmargin.com/ TheRightMargin is a goal-driven writing app that helps aspiring authors start and finish their writing projects more successfully. This tool addresses the momentum and morale issues that block writers from finishing and iterating on long-term, complex projects. I work on all parts of the UX process, including user interviews and research synthesis; user stories, journey maps and wireframes; usability testing, focus groups and surveys; high-fidelity mocks; design documentation; and brand and copy design. - Lead research, usability testing, prototyping, UX and UI design as the sole designer and researcher in the company - Increase user adoption from <50 users to 1600+ users ($5k+) over 24 months by iterating the product through 2 product pivots & Creative Startups accelerator - Collaborate closely w/engineers, marketing & product using agile methodology - Write brand, blog and product copy; design all brand and marketing assets ### Creative Entrepreneur @ Creative Startups Jan 2015 – Jan 2015 ### UX Design Student @ General Assembly San Francisco Jan 2014 – Jan 2015 Within 10 weeks I learned and applied UX design tools and principles to 5 projects, with a focus on building a portfolio and establishing a solid UX process that includes research, testing, prototyping, working with clients and developers, interaction design and UI design. Commonly used tools: paper and pencil, Sketch, Omnigraffle, inVision, Keynote ### Consultant @ MaPS Jan 2013 – Jan 2014 - Worked across internal and external teams to provide valuable insights and custom solutions that addressed specific business questions of Fortune 100 clients in various industries (e.g. retail, energy, credit cards, pharmaceuticals, CPG, etc.) - Performed data analysis across multiple systems and tools with a consultative approach - Maintained partnerships with clients, survey programmers, data processors, field vendors, etc. to ensure client satisfaction and fulfillment of business objectives - Trained new team members on best practices, data analysis tools, project particulars and the market research process - Developed and maintained internal and external best practices and process documentation Experienced with writing research proposals; budget management; questionnaire design; survey testing and implementation; field management; data processing; establishing quality control practices; data analysis; final report design, iteration and delivery ### Research Analyst @ MaPS Jan 2012 – Jan 2013 | Waltham, Massachusetts Conducted various aspects of the quantitative market research process: - Contributed to customer/retail experience satisfaction and segmentation studies, including questionnaire design and testing. - Managed data collection and maintained relationships with online panels and call centers. - Performed data validation; analyzed quantitative data with a consultative approach. - Synthesized research to address specific business questions and presented key takeaways and insights to Fortune 100 clients. - Managed survey programming and field sample vendors. ### Researcher, Author @ John Wilpers Media Consulting Jan 2011 – Jan 2011 | Boston, Massachusetts World Association of Magazines (FIPP) & John Wilpers Media Consulting (JWMC) - Wrote articles for “Innovations in Magazines 2012 World Report” on the newest trends in magazine advertising strategies--including daily coupons and click-through e-commerce--through an internship at JWMC. ### Assistant Programming Manager @ Korean National Commission for UNESCO Jan 2011 – Jan 2011 | Myungdong, South Korea - Created programming, managed logistical operations, interviewed participants, and executed online publicity for two 50+ participant events: the 2nd UNESCO-Korea International DMZ Film Camp and the 5th UNESCO Asian Youth Forum ### Overseas Student Correspondent @ Ministry of Unification, South Korea Jan 2010 – Jan 2011 | Seoul, South Korea - Researched North Korea and unification issues, wrote articles for the Ministry, spread awareness in the Wellesley and greater Boston area - Attended the 2010 Korea Global Forum - Interviewed the Assistant Counselor of the German Embassy in the ROK Matthias Vollert - Attended MOU events and learned social media marketing tips and tools ### Administrative Assistant @ Asian University for Women Jan 2010 – Jan 2010 | Boston, Massachusetts - Provided administrative support ### Help Desk Technician @ Wellesley College Informational Services Help Desk Jan 2009 – Jan 2010 | Wellesley College - Provided media and technical support for all college staff, faculty, and students ## Education ### BA in East Asian Studies Wellesley College ### MIT Sloan School of Management ### Exchange Student in History, Language Yonsei University ### High School Skyline High School ### Animation in Interactive Technology, Video Graphics and Special Effects Granite Technical Institute ## Contact & Social - LinkedIn: https://linkedin.com/in/hichristineyeh - Portfolio: http://www.christinejlee.com - Portfolio: http://www.christinejlee.com/blog - Portfolio: http://www.theseoulproject.wordpress.com --- Source: https://flows.cv/christineyeh JSON Resume: https://flows.cv/christineyeh/resume.json Last updated: 2026-04-13