•Spearheaded the development of data-driven and AI-powered software solutions for a leading digital health platform serving over 5 million patients.
•Led a cross-functional team of 9 in the design, development, and deployment of a multi-agent generative AI chatbot to handle patient inquiries, prior authorization requests, and medication reminders.
•Architected the system using a microservices framework on AWS ECS, with different agents (Specialist Agent, Triage Agent, Data Retrieval Agent) powered by LangChain and AWS Bedrock.
•Implemented RAG (Retrieval-Augmented Generation) with a vectorized knowledge base, reducing chatbot hallucinations by over 40% and ensuring responses were grounded in up-to-date clinical guidelines.
•Integrated with EHR systems via FHIR APIs to provide personalized context, resulting in a 30% reduction in routine inquiries to human agents and improving patient satisfaction scores.
•Ensured strict HIPAA compliance across all platforms by implementing robust security controls, encryption-at-rest and comprehensive audit logging.