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• Led UX strategy and end‑to‑end product design for digital banking platforms serving small business and consumer customers.

• Redesigned onboarding, ACH, and payment workflows, increasing small business product adoption by 35%.

• Simplified core banking tasks and information architecture, reducing task completion time by ~25%.

• Built a scalable Figma design system, accelerating feature delivery by 30%+ and reducing design‑engineering rework by 40%.

• Partnered with product and engineering leadership to define UX strategy across multiple banking initiatives.

• Mentored designers and established UX standards across cross‑functional product teams.

• Improved accessibility compliance to WCAG 2.1 AA, reducing audit issues and post‑release fixes.

• Led UX design for large‑scale commercial banking platform transformation.

• Designed complex financial workflows, including ACH payments, dashboards, reporting tools, and account management features.

• Improved cross‑border payment tracking clarity, reducing customer support inquiries by 20%.

• Standardized reusable design patterns reduce design iteration cycles by 25%.

• Partnered with product leadership to define UX strategy for next‑generation digital banking experiences.

• Designed authentication, dashboards, alerts, and account management experiences for a next‑generation digital banking platform.

• Built scalable UI component libraries using Material Design foundations, supporting faster front‑end implementation.

• Defined information architecture for complex financial workflows across desktop and mobile experiences.

• Improved accessibility outcomes by introducing WCAG‑focused design reviews and usability testing.

• Directed UX design for commercial banking modules, including Information Reporting, RTP, and ACH Payments.

• Created unified information architecture and style guidelines, improving collaboration and handoff efficiency.

• Improved usability and customer satisfaction through iterative testing and cross-team design reviews.