# Christopher H. Lee > Product Design Leader | Principal / Staff Product Designer | Fintech & Digital Banking | Design Systems | Enterprise SaaS | Payments | B2B/B2C Platforms Location: Burlingame, California, United States Profile: https://flows.cv/christopherhlee Principal / Staff Product Designer with 12+ years of experience designing complex fintech and enterprise SaaS platforms used by financial institutions and business customers. I specialize in simplifying complex financial workflows, scaling design systems, and delivering intuitive product experiences across digital banking platforms. I have led end-to-end product design and UX strategy for digital banking products at organizations including East West Bank, Silicon Valley Bank, and Bank of the West. My work focuses on solving complex enterprise and financial problems while helping teams deliver scalable, high-quality products across web and mobile platforms. My experience includes designing enterprise banking platforms, payments, dashboards, reporting systems, and account management tools used by business and consumer customers. I am particularly passionate about improving usability in complex systems and building design systems that accelerate product development and maintain consistency across large product ecosystems. Throughout my career I have collaborated closely with product managers, engineers, and executive stakeholders to shape product strategy and deliver measurable product outcomes. I enjoy mentoring designers, establishing UX standards, and helping teams align around user-centered product decisions. Core areas of focus include: • Product Design Leadership • UX Strategy & Product Thinking • Fintech & Digital Banking Platforms • Enterprise SaaS UI/UX • Design Systems (Figma, Custom, and React) • Complex Workflow Design • Information Architecture • User Research & Usability Testing (Analytical, Fundamental, Exploratory, Surveys) • Accessibility (WCAG 2.1 AA) • Agile Product Development • Cross‑functional Leadership • Prototyping & Interaction Design • Familiar with CSS, HTML, and JS • B2B and B2C product experiences DESIGN LEADERSHIP • Led cross‑functional collaboration between product, engineering, and executive stakeholders to deliver complex fintech platforms. • Mentored product designers and established UX standards across multiple teams. • Built and scaled design systems that improved design‑to‑engineering collaboration and consistency. • Influenced product roadmap and UX strategy across digital banking initiatives. • Facilitated design reviews and usability sessions to align leadership and product teams. Domains Fintech | Small Business Banking | Payments | Zelle | ACH | RTP | CDs | Onboarding | Cross-Border Payments | SWIFT GPI | SaaS | Bill Pay ## Work Experience ### Creator - Side Project @ CSL Studio Jan 2025 – Present I’m creating an AI-powered solution that simplifies everyday life, helping families and busy professionals save both time and money. ### Principal Product Designer, VP @ East West Bank Jan 2022 – Jan 2025 • Led UX strategy and end‑to‑end product design for digital banking platforms serving small business and consumer customers. • Redesigned onboarding, ACH, and payment workflows, increasing small business product adoption by 35%. • Simplified core banking tasks and information architecture, reducing task completion time by ~25%. • Built a scalable Figma design system, accelerating feature delivery by 30%+ and reducing design‑engineering rework by 40%. • Partnered with product and engineering leadership to define UX strategy across multiple banking initiatives. • Mentored designers and established UX standards across cross‑functional product teams. • Improved accessibility compliance to WCAG 2.1 AA, reducing audit issues and post‑release fixes. ### Principal Product Designer @ Bank of the West Jan 2020 – Jan 2022 • Led UX design for large‑scale commercial banking platform transformation. • Designed complex financial workflows, including ACH payments, dashboards, reporting tools, and account management features. • Improved cross‑border payment tracking clarity, reducing customer support inquiries by 20%. • Standardized reusable design patterns reduce design iteration cycles by 25%. • Partnered with product leadership to define UX strategy for next‑generation digital banking experiences. ### Lead Product Designer @ SVB Financial Group Jan 2019 – Jan 2020 • Designed authentication, dashboards, alerts, and account management experiences for a next‑generation digital banking platform. • Built scalable UI component libraries using Material Design foundations, supporting faster front‑end implementation. • Defined information architecture for complex financial workflows across desktop and mobile experiences. • Improved accessibility outcomes by introducing WCAG‑focused design reviews and usability testing. ### Lead UI/UX Product Designer @ Bank of the West Jan 2018 – Jan 2019 | San Ramon, California, United States • Directed UX design for commercial banking modules, including Information Reporting, RTP, and ACH Payments. • Created unified information architecture and style guidelines, improving collaboration and handoff efficiency. • Improved usability and customer satisfaction through iterative testing and cross-team design reviews. ### Lead UI/UX Product Designer @ RSportz, Inc Jan 2015 – Jan 2018 | San Francisco Bay Area Designed onboarding, subscription flows, and mobile registration systems for SaaS platform. ### Lead UI/UX Product Designer @ Justuno Jan 2014 – Jan 2015 Redesigned core SaaS product experience, contributing to significant user growth and earning Shopify partner recognition. ### Sr. UI/UX Designer @ VMware Jan 2012 – Jan 2013 | Palo Alto, California, United States Improved MyVMware license key UI/UX and Cloud Ignition portal for enterprise customers. ### Sr. UI/UX Designer @ Blue Shield of California Jan 2011 – Jan 2012 Designed a new approach UI/UX Design for the “The Member Dashboard” and “Web Self Service” to reduce confusion within the product and increase user satisfaction when using the Blue Shield Member services. ### Sr. UI/UX Designer @ Kaiser Permanente Jan 2011 – Jan 2011 Designed the “Choose Your Doctor” to make changing or searching for a primary physician an easy and smooth process. ### Principal UI/UX Designer/Developer @ Molecular Devices Jan 2009 – Jan 2011 | Sunnyvale, California, United States Redesigned Micro Plate Reader software UI/UX Scientific Desktop app. SoftMax Pro 6.0 -7.0. Improved user experience and product design to drive sales, user goals, and business. ## Education ### Bachelor of Arts - BA in Computer Art Academy of Art University ## Contact & Social - LinkedIn: https://linkedin.com/in/christopher-h-lee-7138b82 --- Source: https://flows.cv/christopherhlee JSON Resume: https://flows.cv/christopherhlee/resume.json Last updated: 2026-04-13