(On-site @ Google)

• Responsible for leading the Product Graphics Team (Program Managers and Designers; locally and international/remote workers)

• Oversee Product Graphic artwork development from design concept to product launch for Google products

• Maintain communication channels between internal cross functional teams and external design/manufacturing vendors for multiple concurrent projects

(On-site @ Google)

• Spearheaded the development of the HW A11y Program framework, collaborating with Google to establish critical accessibility guidelines and standards for Google’s hardware portfolio.

• Drove A11y testing efforts for the Mountain View Team, overseeing the evaluation of Google and competitor offerings against industry standards, identifying and resolving accessibility gaps.

• Authored comprehensive accessibility documentation and spearheaded the implementation of org-wide compliance standards for the A11y Program.

• Provided program management support to A11y teams in Taiwan, coordinating cross-functional product teams and 3rd party consultants, streamlining communication and ensuring on-time delivery of project deliverables

• Supported On-Platform Marketing Communications for multiple key Samsung Services within the US Market: Bixby, Galaxy Store/Themes, Samsung Health, Samsung Members, and Samsung Pay.

• Collaborated with Product Managers to help execute the long-term vision for each product (asset creation, content calendar planning, go-to-market operations, and post-campaign metric analysis).

(Provided by Pro Unlimited)

• Classified, reviewed, and reported content that violates Facebook’s Statement of Rights and Responsibilities.

• Onboarding/support training of new team members to better understand policy to make sound decisions when dealing with ambiguity within the Safety/Risk space.

• Documentation and tracked tool bugs, tool improvements, and utilized SQL knowledge for analytic deep dives.

(Provided by Adecco)

• Gathered, analyzed, and maintained data to ensure accuracy on Google Maps.

• Conducted software testing and debugging on a weekly basis to improve productivity for ops globally.

• Participated in multiple internal evaluations/pilots to improve the quality of the mapping software.

• Assisted in the training of new hires through mentoring and shadowing to teach proper policies for efficient procedures.