Led four products from 0 to 1 by collaborating with Co-founders, Product, and Technology teams, leading to a 65% increase in platform engagement.

Shaped the product and service vision by crafting comprehensive design artifacts, including journey maps, service blueprints, wireframes, prototypes, and high-fidelity designs.

Player/coach role managing the output and growth of a high-impact

three-person design team (served as a manager and lead designer).

Implemented personalized career development plans for designers, aligning with organizational needs and supporting individual growth.

Led the design of a therapy appointment scheduling and management product, achieving a notable 65% decrease in customer support calls across three product verticals.

Generated impactful design artifacts, including service blueprints and interaction model prototypes, fostering efficient decision-making across three internal teams and an external team.

Executed user research and usability testing to guide design decisions, culminating in an enhanced interface that facilitated scheduling changes with minimal disruption to other sessions.

Directed research and design efforts for an AI-augmented data entry product, resulting in a 250% improvement in insurance application throughput and accuracy.

Collaborated with researchers to design a document scanning product that standardized data from all prior insurance carriers, accelerating the commercial insurance application process by 2x.

Orchestrated the evolution and expansion of the Blackboard design system by collaborating with engineering, which led to increased development velocity and uniform UX patterns.