Wrote a documentation-conversion CLI tool to convert Confluence pages into MarkDown

Developed front-end features and functionality for a documentation aggregator and viewer application that serves over 3000 engineers

Implemented backend endpoints using Flask and stream-listening jobs in Samza to consume Git repo updates for documentation files and save them to our DB

Led collaborations with machine learning teams to develop and integrate AI-assisted search functionality

Drove reduction in time-to-close of open support requests from 5.04 days to

Generated SQL-powered reports of internal data and external market research

Maintained a 73% retention rate despite a customer-adverse environment of

Developed a reputation for product knowledge, leading multiple team-specific