# Christy Chung > Product at Ramp Location: New York, New York, United States Profile: https://flows.cv/christychung ## Work Experience ### Senior Product Operations Manager @ Ramp Jan 2024 – Present | New York, United States ### Associate Manager, New Verticals @ DoorDash Jan 2022 – Jan 2024 | New York, United States ### Senior Associate, New Verticals @ DoorDash Jan 2021 – Jan 2022 | New York, United States ### Strategy & Operations Associate Principal @ Via Jan 2021 – Jan 2021 | New York, United States ### Strategy & Operations Associate (Revenue and Pricing) @ Via Jan 2020 – Jan 2021 | New York, United States -- Led and implemented pricing and revenue strategies to sustainably grow Via's consumer markets in NYC and Washington DC. -- Drove +$6.16M ARR project. & helped New York become profitable for the first time by launching new corporate shuttle and creating 200+ KPIs, 120+ views on Tableau/Salesforce. -- Created new corporate shuttle product with driver (5), expansion(1), Salesforce, ops (2) teams to lead shift analysis, create 24/7 support, acquire drivers (ops/comms/450 outreaches), monitor service with Tableau, & manage P&L. Resulted in successful launch within 3 weeks and increased revenue per ride. -- Prevented Via from losing its license by ensuring Wheelchair Accessible Vehicles “WAV” compliance (80% of vehicles need 15mins TAT vs 60% in ‘19). Created new Tableau dashboards, proposed new expansion locations, increased rates, created discounts for <15min rides. Resulted in compliance in July that HQ couldn’t achieve even before COVID. -- Led COVID initiative to +37% driver engagement in Jun & +56% Jul m/m. Installed partitions for 249 drivers (35% of most active drivers). -- Created pricing proposals for potential partnerships. ### Product Growth & Rider Experience Associate @ Via Jan 2018 – Jan 2020 | Greater New York City Area -- In charge of 964K Riders by monitoring 60+ metrics, building 25 Tableau dashboards, mapping painpoints, improving route algorithm accuracy, training on mapping tools, launching Live Chat w/ PMs, auditing rider comms flow for eng, and analyzing/aggregating rider feedback (SMS, rating, tickets, email, chat, Zendesk). -- Launched new ~$11M ARR HRT B2B partnership w/ GM, rider/fleet PM, data science, driver/customer service, expansion teams. Converted one-time bookers to recurring, gathered feedback, rolled out beta and rider app, analyzed 3 sources of data w/ SQL to identify issues eg pickup, double-booking, no show. Resulted in -40% no-shows & -30% in call center hours. -- Increased 50+ partners’ satisfaction by improving data-pull TAT to 1hr vs 3-4 day through building int/ext Tableau dashboards. ### Executive Board Member @ Symposium Global Jan 2015 – Jan 2018 | U.S., China, Japan, Pakistan, India and Singapore Academic Planning and Communications & Marketing Committee. ### Operating Partner @ Columbia Organization of Rising Entrepreneurs Jan 2014 – Jan 2018 | Greater New York City Area Ventures and Global Entrepreneurship Committee. ### Analyst (Intern) @ Sun Hung Kai Properties Limited Jan 2017 – Jan 2017 | Hong Kong -- Pitched & managed website redesign. Modelled opportunities across co vs micro-living, social media, SEM, buy/sell with excel -- Identified digital advertising strategies increasing customer base and reach by 30% in two months. ### Paralegal (Intern) @ CK HUTCHISON (UK) LIMITED Jan 2016 – Jan 2016 | London, United Kingdom -- Supported €21.8B venture w/ antitrust reg/competitor analysis, created 40+ acquisitions directory, & proofread 20+ contracts. ### Market Analyst (Intern) @ Credit Lyonnais Securities Jan 2015 – Jan 2015 | Hong Kong -- Evaluated & presented market research and conducted bottoms-up market analysis on HK commercial & CN residential property statistics. -- Produced monthly client research deliverable, keeping them informed with up-to-date news and trends. ### Youth Advocate @ Hong Kong Refugee Advice Center Jan 2014 – Jan 2014 | Hong Kong Advised and prepared refugee claimants for UNHCR Screening. Wrote research reports to raise local awareness. ## Education ### Classics in Classics and Classical Languages, Literatures, and Linguistics, Business Columbia University ### Westminster School, London ### Cheltenham Ladies'​ College ## Contact & Social - LinkedIn: https://linkedin.com/in/christy-chung-443b3955 --- Source: https://flows.cv/christychung JSON Resume: https://flows.cv/christychung/resume.json Last updated: 2026-04-07