Own product strategy and delivery for member-facing digital products serving Medicaid, and Dual-Eligible populations at national scale.

Lead cross-functional teams across product, engineering, UX, operations, and vendor partners to deliver complex capabilities across multiple lines of business and in a regulated healthcare environment.

Drive roadmap definition grounded in member needs, operational impact, and business value, balancing near-term delivery with long-term platform investments.

Managed a team of 6 UX designers and guided UX design work across 6+ products areas including mobile app, web responsive, and conversational AI applications.

Played a central role in a multi-year initiative to launch non-emergency medical transportation directly in the MyUHC app, replacing a fragmented user experience and workflows. Obviated 1.2M+ ride management related call-center calls (i.e. canceling or changing the time for a ride) in 2025.

Guided product discovery for net new digital experiences, user testing, A/B testing, and iterative releases of health management tools like health risk assessments, care checklists, and community resource search tools.

Led product discovery and analysis to make informed product investment decisions. Defined the digital user experience strategy for a large-scale integration effort for the Dual-eligible Medicaid and Medicare members.

Teaching week-long, live instruction, interactive seminars on 'Design for Inclusion and Impact' and 'Design for Public Outcomes' to international professionals.

Costa Rica – 2018

Tokyo – 2020

Remote – 2021

Bergamo, Italy 2023

Led cross-functional teams delivering patient-, provider-, and clinical sponsor-facing capabilities for a decentralized clinical trial platform used globally.

Owned experience strategy across digital and physical touchpoints, including participant onboarding, customer support workflows, and internal operational tools. Managed complex language translations (internationalization) to 18 languages to ensure clinical trials can be completed by participants around the world.

Hired and grew a team of UX designers, researchers, and content writers to improve delivery velocity during a period of rapid company growth.