# Chris Urbina Meierling > Product leader building teams, programs, and experiences in complex spaces like healthcare, government, and education. Location: San Francisco Bay Area, United States Profile: https://flows.cv/chrisurbinameierling I’m a product leader with 16+ years of experience building and scaling products in complex, highly regulated environments — including healthcare, government, and platform infrastructure. I currently lead product development for large-scale, member-facing healthcare products serving Medicare and Medicaid populations. My work sits at the intersection of user needs, operational reality, and business outcomes — translating complexity into products that are usable, scalable, and durable. Earlier in my career, I grew through design leadership roles, which shaped how I approach product management today: grounding strategy in real user insight and partnering deeply with collaborators around clear tradeoffs and roadmaps. Over time, my scope expanded from shaping experiences to owning product strategy, navigating large organizations, and driving measurable impact. ## Work Experience ### Director of Product Management @ UnitedHealth Group Jan 2025 – Present Own product strategy and delivery for member-facing digital products serving Medicaid, and Dual-Eligible populations at national scale. Lead cross-functional teams across product, engineering, UX, operations, and vendor partners to deliver complex capabilities across multiple lines of business and in a regulated healthcare environment. Drive roadmap definition grounded in member needs, operational impact, and business value, balancing near-term delivery with long-term platform investments. ### Director of UX and Product Inclusion @ UnitedHealth Group Jan 2023 – Jan 2025 Managed a team of 6 UX designers and guided UX design work across 6+ products areas including mobile app, web responsive, and conversational AI applications. Played a central role in a multi-year initiative to launch non-emergency medical transportation directly in the MyUHC app, replacing a fragmented user experience and workflows. Obviated 1.2M+ ride management related call-center calls (i.e. canceling or changing the time for a ride) in 2025. Guided product discovery for net new digital experiences, user testing, A/B testing, and iterative releases of health management tools like health risk assessments, care checklists, and community resource search tools. ### Senior Principle Strategist @ UnitedHealth Group Jan 2022 – Jan 2023 Led product discovery and analysis to make informed product investment decisions. Defined the digital user experience strategy for a large-scale integration effort for the Dual-eligible Medicaid and Medicare members. ### Faculty - CIID @ Copenhagen Institute of Interaction Design Jan 2018 – Jan 2024 Teaching week-long, live instruction, interactive seminars on 'Design for Inclusion and Impact' and 'Design for Public Outcomes' to international professionals. Costa Rica – 2018 Tokyo – 2020 Remote – 2021 Bergamo, Italy 2023 ### Director of Consumer Experience @ Medable, Inc Jan 2022 – Jan 2022 Led cross-functional teams delivering patient-, provider-, and clinical sponsor-facing capabilities for a decentralized clinical trial platform used globally. Owned experience strategy across digital and physical touchpoints, including participant onboarding, customer support workflows, and internal operational tools. Managed complex language translations (internationalization) to 18 languages to ensure clinical trials can be completed by participants around the world. Hired and grew a team of UX designers, researchers, and content writers to improve delivery velocity during a period of rapid company growth. ### Senior Design Manager @ Nava Jan 2020 – Jan 2021 | San Francisco Bay Area Led product discovery and UX delivery for CMS Cloud (cloud.cms.gov), the federal cloud hosting platform supporting healthcare systems for 149M people, including Healthcare.gov. Supported the launch a self-service Cloud Cost Estimation Tool, enabling government teams to model, approve, and migrate systems to cloud infrastructure. Established ongoing customer feedback loops and presented quarterly reports to engineers, system architects, product leads, and designers to inform roadmap decisions and investment tradeoffs. Partnered with product and engineering leads to plan and deliver the State of Vermont's first digital, self-service application for those eligible for Medicaid for the Aged Blind or Disabled. I led business logic analysis, UX flow design, user testing, and iterative delivery support. ### Service Design Lead @ Tipping Point Community Jan 2017 – Jan 2020 | San Francisco Bay Area Directed multi-disciplinary teams to design, pilot, and scale social service programs across criminal justice and workforce development sectors. Led development of a legal education program for incarcerated young adults that scaled across 3 Bay Area counties. Managed a consortium of nonprofits to align strategy, funding, and delivery of skills training programs across the Bay Area. Generated evidence through pilots that informed policy decisions and long-term financial investment. ### Senior Design Lead @ IDEO Jan 2011 – Jan 2017 | San Francisco Bay Area Advanced with increasing levels of responsibility from an individual contributor role as a Design Researcher to leading embedded client relationships with 10-person multi-disciplinary teams as a Senior Project Lead. Developed new services and led organizational transformation consulting projects with public and private sector clients in healthcare, education, transportation, food and beverage, media, e-commerce, and tech industries, both domestically and internationally. San Francisco, January 2011 - November 2017 Berlin, May 2015 - May 2016 Mumbai, August 2012 - March 2013 ### Design Lead @ IDEO Jan 2013 – Jan 2014 ### Design Researcher @ IDEO Jan 2011 – Jan 2013 ### Design Fellow: Service Designer @ IDEO.org Jan 2017 – Jan 2017 | San Francisco Bay Area Launched family planning and health counseling services in partnership with Ethiopia’s Ministry of Health. Designed and piloted a service model that has since scaled to 241 healthcare sites, with ~50% adoption among women engaging with the program. Trained providers and implemented a mobile-first measurement system to support learning and scale. ### Program Strategist - University Innovation Fellow @ Arizona State University - Office of University Initiatives Jan 2009 – Jan 2010 Led human-centered innovation initiatives, including development of ASU’s first mobile application and new cross-sector partnerships. ### Design Studio Instructor @ Arizona State University Jan 2007 – Jan 2009 Taught industrial design studio courses focused on design process, critique, and visual communication. ### Design Researcher @ SonicRim Jan 2008 – Jan 2008 Conducted qualitative product research for an electronics accessories company; translated insights into product opportunities and client recommendations. ## Education ### MSD in Design Research Arizona State University ### B.S.D in Industrial Design The Ohio State University ### Charrette Certification in Design, Planning National Charrette Institute ### Independent Study in Interaction Design Kunsthochschule Berlin-Weisensee ## Contact & Social - LinkedIn: https://linkedin.com/in/christopher-meierling - Portfolio: http://www.chrismeierling.com/ --- Source: https://flows.cv/chrisurbinameierling JSON Resume: https://flows.cv/chrisurbinameierling/resume.json Last updated: 2026-04-13