# Chris Willoughby > UI Engineer & UX Designer | Enterprise Design Systems | Agentic AI Interfaces | WCAG Accessibility | React Location: Marietta, Georgia, United States Profile: https://flows.cv/chriswilloughby UI Engineer and UX Designer with 15+ years leading the design and development of enterprise-scale digital products — from full platform redesigns to AI-driven interfaces built for operational scale. I specialize in the space where interaction design meets front-end engineering. I've architected design systems from scratch, led cross-functional teams through complex 0→1 builds, and partnered closely with engineering and product leadership to ship experiences that stick. My work has directly impacted how people work — including an internal Apple application that saved 50+ customer service and sales staff 3–4 hours per day in manual workflow time. Recent work includes leading UI/UX for AT&T's enterprise GenAI and agentic AI initiative, a full platform redesign at SpyCloud, and building scalable NPM-based design systems in React. I bring both the design sensibility and the technical fluency to own a product experience end to end — from Figma prototype to production component. Core expertise: Enterprise Design Systems · Agentic AI Interfaces · Interaction Design · React · WCAG Accessibility · Figma · Cross-Functional Leadership Open to full-time roles, freelance engagements, and consulting opportunities. Let's connect. ## Work Experience ### Sr. UI Engineer – GenAI Team (Consultant via Insight Global) @ AT&T Jan 2025 – Present | Atlanta, Georgia, United States Leading UI/UX design and prototyping for AT&T's enterprise-scale GenAI initiative, delivering agentic AI interfaces in Figma and Adobe Creative Suite that have accelerated design delivery cycles. - Architected and maintain a WCAG-compliant enterprise design system in React, improving accessibility scores and ensuring consistent component reuse across products. - Integrated AI-driven automation into existing workflows and user interfaces, collaborating with cross-functional engineering and product teams. - Mentored a team of 1–3 designers and developers on design system standards, accessibility best practices, and React component architecture. - Designed and prototyped enterprise-scale agentic AI interfaces using Figma and Adobe Creative Suite, supporting AT&T's broader GenAI modernization initiative. ### Lead User Experience Designer @ Lead User Experience Designer 
TechMahindra / BrightSpeed Jan 2024 – Jan 2025 Led a small cross-functional design team through a full redesign of BrightSpeed's customer service application, improving agent workflow efficiency and reducing average task time by an estimated 20%. - Integrated AI-driven chat assistance into the live customer interaction layer, streamlining agent response time and reducing manual task overhead. - Produced wireframes and high-fidelity Figma prototypes aligned with enterprise design standards, partnering with React developers to ensure pixel-perfect implementation. - Conducted user research and workflow mapping in Miro, translating findings into measurable UX improvements across the application. - Conducted stakeholder interviews to identify workflow pain points and validate design solutions against business goals. ### Sr. UI/UX Designer @ Tech Mahindra / Cricket Wireless Jan 2023 – Jan 2024 Served dual roles as designer and front-end developer on Cricket Wireless's back office POS team, leading design for feature releases and contributing React development within tight sprint cycles. - Defined the design language for the Back Office Reskin, integrating Material UI with Figma-based design systems to standardize UI patterns across the product. - Brought in and integrated MUI into the React Back Office Application, bridging design and engineering implementation. - Led cross-functional design review sessions applying CRO strategy and interaction design techniques to improve usability and drive conversions in a retail setting. - Built a design flow architecture for a cash drawer system. - Implemented an accelerated design sprint process adapted to work within tight sprint deadlines. - Ensured WCAG accessibility compliance across all deliverables, guiding the team on best practices for color, typography, and screen reader support. ### Senior UX/UI designer @ SpyCloud Jan 2021 – Jan 2023 | Austin, Texas, United States Sole designer and developer responsible for a full platform redesign and front-end architecture overhaul — taking SpyCloud 2.0 from initial concept through MVP release while maintaining the existing production application in parallel. - Achieved full WCAG 2.0 compliance across all applications in 3 months — converting brand colors, headers, tables, images, and links to meet accessibility standards using SCSS, HTML, JavaScript, and Python. - Solely architected an NPM-based Design System from the ground up, converting 100% of stylesheets from CSS to SCSS and standardizing 20–50 reusable components into a single source of truth. - Led the full redesign of the core application, migrating the front-end from Pyramid to React,TypeScript, and Material UI — delivering a working prototype with full user journey and live JSON data integration. - Built a Storybook component library, creating fully reusable, documented components for the engineering team. - Delivered SpyCloud 2.0 to MVP release while simultaneously maintaining and improving the legacy application. ### Lead UX/UI Designer @ 3Data Jan 2021 – Jan 2021 | Austin, Texas Metropolitan Area Led all UX/UI design and front-end development for a 3D data visualization startup, owning the full product design process from concept through interactive prototype under startup pace. - Developed the product roadmap for user experience, creating design concepts aligned with emerging 3D interface technologies. - Conducted all user interviews and usability testing, identifying pain points and translating insights into actionable design improvements. - Built a full design system and developed all reusable React components from scratch. - Designed and prototyped responsive, interactive interfaces in Figma for stakeholder review and developer handoff. ### UX/UI Developer @ Tata Consultancy Services Jan 2019 – Jan 2021 | Austin, Texas Metropolitan Area Embedded UI/UX developer on Apple's internal tools team, serving as the go-to front-end resource for internal applications across 3 products — bridging design and engineering for teams that needed high-quality UI components they couldn't build themselves. - Developed an internal application using React, integrated internal APIs, passed QA, and successfully launched it for internal usage. - Designed and built a new admin UI for an internal learning application using AEM, HTML, and JavaScript while maintaining and improving WCAG compliance throughout. - Built AEM-based component libraries improving UI consistency and reducing design-to-development handoff time across internal teams. - Created wireframes, interactive prototypes, and WCAG-compliant layouts, participating in usability evaluations and design sprints to refine features based on user feedback. - Mentored 1–3 junior developers on code quality, Git workflows, and front-end best practices. ### User Experience Designer @ LTI - Larsen & Toubro Infotech/ Apple Jan 2019 – Jan 2019 | Austin, Texas, United States Led a small team to design and build a new internal application for Apple's customer service and sales organization — consolidating multiple disparate tools into a single unified interface that saved 50+ staff an estimated 3–4 hours per person per day in manual workflow time. - Owned the end-to-end UX process including stakeholder interviews, design sprints, and usability testing to define and validate the application experience. - Designed and built a working prototype in Sketch and React, consolidating data from multiple internal tools into one streamlined interface. - Ran design sprints and built a working prototype using Keynote for rapid stakeholder validation. - Trained the team on Git best practices and sprint goals, establishing consistent development workflows. ### User Interface Designer @ NTT DATA Services/ TxDot Jan 2018 – Jan 2019 | Austin, Texas, United States UI Developer embedded across multiple Scrum teams for the Texas Department of Transportation, delivering front-end components and managing all SCSS architecture under tight sprint deadlines. - Worked across multiple Scrum teams simultaneously to complete UI deliverables and meet sprint goals on schedule. - Took ownership of all SCSS refactoring and ongoing code review, establishing consistent styling standards across the project. - Cross-trained with the UX team on coding styles and contributed to incorporating a design system into the development workflow. ### Senior UI/UX Designer ( Contract) @ developerprogram.com Jan 2014 – Jan 2018 | Round Rock, Texas Senior designer and developer for a developer program platform over a 4-year tenure, leading all UI/UX across client projects and internal products while managing front-end architecture on a Grails/Groovy framework. - Led UI/UX design and development for multiple client sites and microsites, serving as the go-to resource for all design-related decisions across the team. - Guided clients through UX improvements via wireframes, prototypes, and weekly collaborative sessions, improving mobile and responsive experiences across the board. - Rebuilt and managed the company website from the ground up. - Pushed adoption of modern front-end practices including SASS, font icons, Bootstrap grids, and responsive templates — migrating legacy clients to Bootstrap 3. - Hand coded jQuery, HTML5, CSS3, Angular 1.3, and SASS, integrating front-end with REST APIs throughout. ### Web Designer @ HID Global Jan 2013 – Jan 2014 | Austin, Texas Area Front-end web designer supporting HID Global's digital presence, building and redesigning pages in Drupal while managing all theming and front-end code. - Designed and built new pages and redesigned existing ones in Drupal, managing all theming and code. - Hand coded jQuery, HTML5, and CSS3 to deliver internet marketing solutions for a global security technology company. ### Web Designer/Software Developer and Application Support @ PracticeInteractive Jan 2012 – Jan 2013 | SanMarcos TX Sole UI designer and developer for STATehr, an electronic health record (EHR) system — owning the entire user interface from concept through launch across web and tablet platforms. - Designed and built the complete UI for the EHR system using HTML, CSS, and jQuery, integrating with server-side PHP and SQL. - Ensured full cross-platform compatibility across web and tablet, maintaining creative control over the entire user experience. - Developed the main marketing site in Drupal and produced client training videos to support product adoption. - Managed social media for the product launch, growing the Twitter following by 100+ in the first 2 months. - Supported sales and marketing efforts including client demos via webinar and in-person presentations. ### Level 3 support @ Adventure Web Productions Jan 2012 – Jan 2012 Take care of backlog of clients Websites that needed updates and changes. Use Dreamweaver to manage most sites using a combination of Html, CSS, PHP, and some javascript. Implamented the use of Joomla for content and link updates on some site as needed. ### Photographer @ Minipros sports Photography Jan 2003 – Jan 2012 | Annapolis md ### Admin/ Graphic Designer @ OfficeTeam Jan 2007 – Jan 2010 | Montgomery County, MD area • Communicate with customers regarding sales and service • Maintain and create Excel spreadsheets to organize client information • Perform data entry utilizing intranet software • Perform market research for lead sales staff • Design and implemented updated corporate website • Operate print machines and software to manipulate end product and assemble federal booklets ### Sales Associate/Teacher @ Ritz Camera & Image Jan 2007 – Jan 2008 | Rockville, MD • Print Photographs • Communicate with customers regarding sales and service • Teach classes in photography • Perform graphic art projects using computer programs such as adobe suit ## Education ### AA in Graphic and Web Design AACC ## Contact & Social - LinkedIn: https://linkedin.com/in/chris-willoughby-06a1b83b - Portfolio: https://chriswilloughby.github.io/ - Portfolio: https://chriswilloughby.github.io --- Source: https://flows.cv/chriswilloughby JSON Resume: https://flows.cv/chriswilloughby/resume.json Last updated: 2026-04-16