# Chu Chiang > Product Design Leader Location: San Francisco Bay Area, United States Profile: https://flows.cv/chu I've launched a few startups; one product even saved a life. I have transformed many ambiguous ideas into successful products and services. I am driven by curiosity and fueled by continuous learning. I am comfortable collaborating in teams or working independently. My greatest joy comes not only from designing products but also from building teams and cultures. Resume Link: https://app.box.com/shared/uh739tqsjv Online portfolio: https://portfolio.jetwagon.com ## Work Experience ### Product Designer @ American Express Jan 2024 – Present | Palo Alto, California, United States Product Design Cloud Engineering at American Express ### Staff User Experience Designer @ AEye, Inc. Jan 2021 – Jan 2022 | Dublin, California, United States • Led design for the point cloud viewer application. • Streamlined and simplified the LiDAR sensor setup process. • Assisted the product marketing team and designed product demos. AEye designs high-performance LiDAR sensors that are software-definable, allowing for a wide variety of applications from just one product. ### Sr. Product Design Manager @ Avail Medsystems Jan 2019 – Jan 2021 | Palo Alto, California • Designed and launched the Avail service, and raised $100M in funding. • Defined and designed the end-to-end product user experience. • Managed internal and external design resources. • The Avail service assisted in saving a life within the first 6 months of operation. Avail provides medical telecommunication services for surgical procedures through its innovative platform and service. The Avail system makes it simpler to remotely assist procedures as well as teach. ### Staff Interaction Designer @ Samsung Strategy and Innovation Center Jan 2016 – Jan 2019 | San Jose, California • Obtained Samsung's first FDA approval for a wearable device. • Managed external UI/UX resources for high-quality products and services. • Partnered with product management to provide market insights and define products. • Collaborated with engineering and quality technical teams. I was a part of the digital health group at Samsung Semiconductor's Silicon Valley research and development center that focuses on emerging technologies. My team was responsible for developing health monitoring applications and wearables that could potentially revolutionize the healthcare industry. ### Sr. UI / Product Designer @ BlueJeans Network Jan 2010 – Jan 2016 | Mountain View, CA • Designed and launched the Blue Jeans service. • Grew and scaled the Blue Jeans design team. • Collaborated with cross-functional teams to build business-aligned solutions. • Incorporated user research insights into design decisions. Founding designer at Blue Jeans Network, a video conferencing service. I worked closely with the founders and product managers to build a world-class video conferencing service. Blue Jeans counts many high-profile clients such as Facebook, Coca Cola, and Disney. ### Senior UI Designer @ TimeBridge Jan 2008 – Jan 2010 • Redesigned and improved product usability. • Aligned product features with user needs and business goals. • Incorporated user testing and feedback into product redesign. • Designed and defined video conferencing and file-sharing features with existing calendaring service. • Led corporate identity rebranding to align with vision and mission. TimeBridge was an early online public calendaring service. I worked on several critical initiatives that contributed to the growth of the company. ### UX Designer @ Google Inc. Jan 2007 – Jan 2008 | Mountain View, CA • Led UX/UI design to adapt the GrandCentral service to the Google Apps family. • Defined service features that align with Google's vision. • Used usability testing and data-driven design decisions in collaboration with UX researchers. • Designed interfaces for a Google network-connected picture frame project with 20% time. I was part of the product team that launched Google Voice after the Google's acquisition of GrandCentral. My contributions to the project were pivotal in ensuring its success. ### Principal UX/UI Designer @ GrandCentral Communications Jan 2006 – Jan 2007 • Built, and launched GrandCentral phone service within 6 months. • Designed the intuitive web interface for a telephony application. • Recognized by TIME magazine as one of 2007's top 50 websites. I was the founding designer at GrandCentral until the Google acquisition. I played a key role in bringing the company's vision to life. Our mission was to make phone and voicemail useful again by leveraging the power of the internet. ### UX Design Consultant @ NTT Multimedia Communications Laboratories, Inc. Jan 2005 – Jan 2005 | Palo Alto, CA • Defined needs and aligned objectives with engineering team for NTT WIFI hotspot locator application. • Designed intuitive iconography and interface for WIFI finder application. • Redesigned NTTMCL.com to showcase their projects and capabilities. • Streamlined application process by implementing simple PHP-based careers section on the NTTMCL website. As a UX design consultant for NTT MCL, the research and development group of Japan's NTT telecommunications group based in Silicon Valley, I made significant contributions to several key projects. ### Design Partner @ Launchpad Studio Jan 2001 – Jan 2005 | San Jose, CA • Managed projects from concept to execution. • Responsible for web and interactive design projects. • Provided project scoping for interactive projects. • Worked with clients to identify business goals and design direction. Launchpad Studio was a premium design firm specializing in delivering world-class branding and interactive design services. Launchpad Studio was founded to provide exceptional design solutions that elevated our clients' brands and helped them achieve their business objectives. ### Adjunct Professor @ Ohlone Community College Jan 2001 – Jan 2002 | Fremont, CA • Developed and taught entry level graphic design courses to college students • Instituted a design approach to teaching graphic design, whereas previously an arts and crafts approach was used to teach graphic arts Adjuct professor of graphic design for an introductory design course. ### Jr Graphic Designer @ Nimbus Design Jan 1999 – Jan 2001 | Redwood City, CA • Supported senior designers in conceptualization and production. • Created web and screen concepts for startup clients' interactive projects. • Designed interactive microsites for Excite.com. • Worked on various packaging and print projects. Nimbus Design is a boutique agency specializing in advertising and branding services for both startups and established corporate internet companies, including Excite@Home. ### Interface Designer @ FileMaker Jan 1998 – Jan 1998 | Santa Clara, CA • Worked directly with Senior UI Designer to create new iconography for surfaced features on FileMaker 5.0 • Participated in an iterative design process with UI and UX team • Designed the theming feature within FileMaker 5.0 • Participated in user testing Filemaker (Claris) is an Apple company, that produces the Filemaker relational database. ### Product Marketing Assistant @ Leapfrog Labs Jan 1997 – Jan 1998 • Conducted market competitive analysis for computer hardware offerings • Assisted senior marketing with product planning • Provided new product technical assistance, occasionally assisting technical support specialists ### Graphic Designer @ Coastcom Jan 1996 – Jan 1997 • Streamlined the collateral creation process with standardized tools and templates • Responsible for quarterly production of corporate newsletter • Coordinated print production of marketing materials ## Education ### BS in Graphic Design San José State University ## Contact & Social - LinkedIn: https://linkedin.com/in/chuchiang - Portfolio: https://portfolio.jetwagon.com --- Source: https://flows.cv/chu JSON Resume: https://flows.cv/chu/resume.json Last updated: 2026-04-13