Led the design of intuitive, data-driven dashboards and reporting tools supporting TASER software platforms, grounded in user needs and operational realities.

Worked closely with research, product, engineering, and data science partners to support usability testing, workflow validation, and iterative improvement.

Collaborated with stakeholders to define UX solutions aligned to business objectives, technical constraints, and real-world usage conditions.

Improved clarity, accessibility, and consistency across complex workflows through system-level UX patterns and interaction standards.

Designed customer and user experience solutions for native mobile and tablet applications used daily by thousands of service technicians.

Partnered with product managers, engineers, and researchers to identify usability issues and implement experience improvements across workflows.

Led journey mapping and workflow design for dealership reporting tools used across 6,000+ locations.

Supported usability testing and research synthesis to inform design decisions and reduce friction in high-frequency tasks.

Contributed to design system governance to ensure scalable, accessible UI patterns across products.

Designed and optimized mobile user experiences within the eBay app, improving engagement by 7% through data-informed interaction design.

Conducted usability testing, information architecture studies, and behavioral analysis to inform experience improvements.

Collaborated with product, marketing, and engineering partners to align UX solutions with customer motivation and business goals.

Created wireframes, prototypes, and high-fidelity designs using Figma to support rapid iteration and validation.