With a mixed background in user experience (UX), marketing, and information system, I strive to understand customer needs and deliver delightful experiences that align with key business goals. In the past 5 years, I worked as a full stack designer on a wide range of products that reached millions of users.
2021 โ Now
Stepped into leadership to drive the Data Management vision, creating a unified experience for Metrics, Events, Logs, and Tracing (MELT) data across Security, Observability, and IoT use cases.
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๐น ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: Manage 7 designers (Jr. to Principal), driving career growth and design excellence.
๐น ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐จ๐ง: Drove the design for the launch of Cloud Data Manager, Edge, and Ingest Processor.
๐น ๐๐๐๐ฅ๐: Enabled 500+ enterprise clients to manage 300M+ daily events and 5TB+ data loads.
๐น ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ: Reduced cloud data onboarding from days to <30 minutes for AWS, Azure, and GCP.
๐น ๐๐ง๐ญ๐๐ ๐ซ๐๐ญ๐ข๐จ๐ง: Scaled OTI to Cisco Meraki devices, enabling real-time dashboards for industrial users.
๐น ๐๐๐ฅ๐๐ง๐ญ: Hire/mentor 4 interns annually and lead monthly AI and Research knowledge sessions.
๐๐ซ๐๐๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐
โก๏ธ Talent Management
โก๏ธ Data Management Domain
โก๏ธ High-Scale Product Adoption
2019 โ 2021
San Francisco Bay Area
Directed design strategy for a diverse portfolio of zero-to-one initiatives, focusing on complex technical architectures and rapid market entry.
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๐น ๐๐๐ญ๐ ๐๐ญ๐ซ๐๐๐ฆ ๐๐ซ๐จ๐๐๐ฌ๐ฌ๐จ๐ซ: Enhanced data pipeline, securing major Auto and Fintech clients.
๐น ๐๐ ๐๐ฌ๐ฌ๐๐ง๐ญ๐ข๐๐ฅ๐ฌ: Shipped a full learning solution in 1.5 months with 424 active users in 30 days.
๐น ๐๐ฉ๐ฅ๐ฎ๐ง๐ค ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐ ๐ฅ๐จ๐ฐ: Enabled incident monitoring experience, securing a major e-commerce deal.
๐๐ซ๐๐๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐
โก๏ธ Zero-to-One Launch
โก๏ธ Pipeline & Workflow Design
โก๏ธ Data Visualization
โก๏ธ Troubleshooting & Monitoring
2018 โ 2019
San Francisco Bay Area
Directed design for a leading Customer Data Platform (CDP), creating unified workflows for data engineers, marketers, and administrators within a centralized console.
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๐น ๐๐๐ฌ๐ข๐ ๐ง ๐๐ฒ๐ฌ๐ญ๐๐ฆ: Initiated a Figma design system to improve handoff and communication with FEs.
๐น ๐๐๐ญ๐ ๐๐ง๐ญ๐๐ ๐ซ๐๐ญ๐ข๐จ๐ง: Delivered vision of a centralized hub and dashboard for streamlined connectivity.
๐น ๐๐ง๐ญ๐๐ซ๐ฉ๐ซ๐ข๐ฌ๐ ๐๐๐๐๐ฌ๐ฌ: Designed a "Policy Set" permission framework that met Fortune 500 needs.
๐น ๐๐ฎ๐๐ข๐๐ง๐๐ ๐๐ญ๐ฎ๐๐ข๐จ: Redesigned the segmentation experience with SQL features for marketers.
๐น ๐๐๐๐ฆ ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ: Managed a design intern to oversee priorities and daily product goals.
๐๐ซ๐๐๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐
โก๏ธ Customer Data Platform (CDP)
โก๏ธ Design Systems
โก๏ธ Identity & Profile Unification
โก๏ธ Multi-Persona Platform Strategy
San Francisco Bay Area
Owned the full design process from product discovery to pixel-perfect implementation, collaborating with cross-functional teams to launch insights tools for the global app economy.
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๐น ๐๐ซ๐จ๐๐ฎ๐๐ญ๐ฌ: Led various data report designs for 500k+ users to simplify the complex market insights.
๐น ๐๐๐ฌ๐ข๐ ๐ง ๐๐ฒ๐ฌ๐ญ๐๐ฆ: Enhanced the design system to drive consistency and team alignment.
๐น ๐๐ฅ๐๐๐ค ๐๐ง๐ญ๐๐ ๐ซ๐๐ญ๐ข๐จ๐ง: Shipped the 0-to-1 Slack integration, securing 1,000+ active connections.
๐น ๐๐ง๐ ๐๐ ๐๐ฆ๐๐ง๐ญ: Redesigned alert setup workflows to boost conversion rates from 45% to 80%+.
๐๐ซ๐๐๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐
โก๏ธ Data Visualization & Reporting
โก๏ธ Design Systems
โก๏ธ Product Discovery
โก๏ธ Conversion Rate Optimization (CRO)
2015 โ 2017
San Francisco Bay Area
Joined as the first UX designer to lead the 0-to-1 launch of the Kasa Smart Home app, maintaining a 4.5+ star rating while scaling the ecosystem across mobile, web, and hardware interfaces.
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๐น ๐๐ฉ๐ฉ ๐๐๐ฎ๐ง๐๐ก: Led the foundational UX for the Kasa app, achieving a consistent 4.5+ star rating.
๐น ๐๐ฆ๐๐ซ๐ญ ๐๐ฅ๐ฎ๐ ๐๐: Designed the 0-to-1 experience, reaching 500k+ units and #1 on Amazon.
๐น ๐๐ฆ๐๐ซ๐ญ ๐๐ฎ๐ฅ๐: Designed the interaction model, securing a best-seller rank in home automation.
๐น ๐๐ฆ๐๐ซ๐ญ ๐๐จ๐ฎ๐ญ๐๐ซ: Led UX to deliver synced behaviors across app, web GUI, and touch screen.
๐น ๐๐๐๐ฆ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Managed and mentored 4 junior designers.
๐๐ซ๐๐๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐:
โก๏ธ 0-to-1 Product Launch
โก๏ธ Hardware/Software Interaction
โก๏ธ Smart Home Ecosystem
โก๏ธ Mobile & Embedded UI Design
Education
2023
Harvard Business School Online
Other; Certificate in Disruptive Strategy
2023
2013 โ 2015
University of Michigan
Master of Science (MS)
2013 โ 2015
2004 โ 2008
National Taiwan University
Bachelor of Arts (B.A.)
2004 โ 2008