# Chung Han Tsai > Design at Splunk Location: San Francisco, California, United States Profile: https://flows.cv/chung With a mixed background in user experience (UX), marketing, and information system, I strive to understand customer needs and deliver delightful experiences that align with key business goals. In the past 5 years, I worked as a full stack designer on a wide range of products that reached millions of users. ## Work Experience ### Senior Product Design Manager @ Splunk Jan 2021 โ€“ Present Stepped into leadership to drive the Data Management vision, creating a unified experience for Metrics, Events, Logs, and Tracing (MELT) data across Security, Observability, and IoT use cases. ๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐Ÿ”น ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Manage 7 designers (Jr. to Principal), driving career growth and design excellence. ๐Ÿ”น ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐จ๐ง: Drove the design for the launch of Cloud Data Manager, Edge, and Ingest Processor. ๐Ÿ”น ๐’๐œ๐š๐ฅ๐ž: Enabled 500+ enterprise clients to manage 300M+ daily events and 5TB+ data loads. ๐Ÿ”น ๐„๐Ÿ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐œ๐ฒ: Reduced cloud data onboarding from days to <30 minutes for AWS, Azure, and GCP. ๐Ÿ”น ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง: Scaled OTI to Cisco Meraki devices, enabling real-time dashboards for industrial users. ๐Ÿ”น ๐“๐š๐ฅ๐ž๐ง๐ญ: Hire/mentor 4 interns annually and lead monthly AI and Research knowledge sessions. ๐€๐ซ๐ž๐š๐ฌ ๐จ๐Ÿ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž โžก๏ธ Talent Management โžก๏ธ Data Management Domain โžก๏ธ High-Scale Product Adoption ### Principal UX Designer @ Splunk Jan 2019 โ€“ Jan 2021 | San Francisco Bay Area Directed design strategy for a diverse portfolio of zero-to-one initiatives, focusing on complex technical architectures and rapid market entry. ๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐Ÿ”น ๐ƒ๐š๐ญ๐š ๐’๐ญ๐ซ๐ž๐š๐ฆ ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ๐จ๐ซ: Enhanced data pipeline, securing major Auto and Fintech clients. ๐Ÿ”น ๐ˆ๐“ ๐„๐ฌ๐ฌ๐ž๐ง๐ญ๐ข๐š๐ฅ๐ฌ: Shipped a full learning solution in 1.5 months with 424 active users in 30 days. ๐Ÿ”น ๐’๐ฉ๐ฅ๐ฎ๐ง๐ค ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐…๐ฅ๐จ๐ฐ: Enabled incident monitoring experience, securing a major e-commerce deal. ๐€๐ซ๐ž๐š๐ฌ ๐จ๐Ÿ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž โžก๏ธ Zero-to-One Launch โžก๏ธ Pipeline & Workflow Design โžก๏ธ Data Visualization โžก๏ธ Troubleshooting & Monitoring ### UX Designer @ Treasure Data Jan 2018 โ€“ Jan 2019 | San Francisco Bay Area Directed design for a leading Customer Data Platform (CDP), creating unified workflows for data engineers, marketers, and administrators within a centralized console. ๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐Ÿ”น ๐ƒ๐ž๐ฌ๐ข๐ ๐ง ๐’๐ฒ๐ฌ๐ญ๐ž๐ฆ: Initiated a Figma design system to improve handoff and communication with FEs. ๐Ÿ”น ๐ƒ๐š๐ญ๐š ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง: Delivered vision of a centralized hub and dashboard for streamlined connectivity. ๐Ÿ”น ๐„๐ง๐ญ๐ž๐ซ๐ฉ๐ซ๐ข๐ฌ๐ž ๐€๐œ๐œ๐ž๐ฌ๐ฌ: Designed a "Policy Set" permission framework that met Fortune 500 needs. ๐Ÿ”น ๐€๐ฎ๐๐ข๐ž๐ง๐œ๐ž ๐’๐ญ๐ฎ๐๐ข๐จ: Redesigned the segmentation experience with SQL features for marketers. ๐Ÿ”น ๐“๐ž๐š๐ฆ ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ: Managed a design intern to oversee priorities and daily product goals. ๐€๐ซ๐ž๐š๐ฌ ๐จ๐Ÿ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž โžก๏ธ Customer Data Platform (CDP) โžก๏ธ Design Systems โžก๏ธ Identity & Profile Unification โžก๏ธ Multi-Persona Platform Strategy ### Senior User Experience Designer @ App Annie Jan 2017 โ€“ Jan 2018 | San Francisco Bay Area Owned the full design process from product discovery to pixel-perfect implementation, collaborating with cross-functional teams to launch insights tools for the global app economy. ๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐Ÿ”น ๐๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ: Led various data report designs for 500k+ users to simplify the complex market insights. ๐Ÿ”น ๐ƒ๐ž๐ฌ๐ข๐ ๐ง ๐’๐ฒ๐ฌ๐ญ๐ž๐ฆ: Enhanced the design system to drive consistency and team alignment. ๐Ÿ”น ๐’๐ฅ๐š๐œ๐ค ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง: Shipped the 0-to-1 Slack integration, securing 1,000+ active connections. ๐Ÿ”น ๐„๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Redesigned alert setup workflows to boost conversion rates from 45% to 80%+. ๐€๐ซ๐ž๐š๐ฌ ๐จ๐Ÿ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž โžก๏ธ Data Visualization & Reporting โžก๏ธ Design Systems โžก๏ธ Product Discovery โžก๏ธ Conversion Rate Optimization (CRO) ### UX Designer @ TP-LINK Research America Jan 2015 โ€“ Jan 2017 | San Francisco Bay Area Joined as the first UX designer to lead the 0-to-1 launch of the Kasa Smart Home app, maintaining a 4.5+ star rating while scaling the ecosystem across mobile, web, and hardware interfaces. ๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ: ๐Ÿ”น ๐€๐ฉ๐ฉ ๐‹๐š๐ฎ๐ง๐œ๐ก: Led the foundational UX for the Kasa app, achieving a consistent 4.5+ star rating. ๐Ÿ”น ๐’๐ฆ๐š๐ซ๐ญ ๐๐ฅ๐ฎ๐  ๐”๐—: Designed the 0-to-1 experience, reaching 500k+ units and #1 on Amazon. ๐Ÿ”น ๐’๐ฆ๐š๐ซ๐ญ ๐๐ฎ๐ฅ๐›: Designed the interaction model, securing a best-seller rank in home automation. ๐Ÿ”น ๐’๐ฆ๐š๐ซ๐ญ ๐‘๐จ๐ฎ๐ญ๐ž๐ซ: Led UX to deliver synced behaviors across app, web GUI, and touch screen. ๐Ÿ”น ๐“๐ž๐š๐ฆ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Managed and mentored 4 junior designers. ๐€๐ซ๐ž๐š๐ฌ ๐จ๐Ÿ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž: โžก๏ธ 0-to-1 Product Launch โžก๏ธ Hardware/Software Interaction โžก๏ธ Smart Home Ecosystem โžก๏ธ Mobile & Embedded UI Design ### UX Designer @ Cooks For Me Jan 2015 โ€“ Jan 2015 | Ann Arbor Led the initial design for a community-driven social commerce platform connecting home cooks with local neighbors. Orchestrated the end-to-end mobile experience, focusing on bridging the gap between amateur cooking enthusiasts and a commercial marketplace. Developed the visual assets and product pitch video that drove the startup's successful participation in funding rounds and competitive pitch events. ### Technical Intern @ Logic Solutions, Inc. Jan 2014 โ€“ Jan 2014 | Ann Arbor, MI Collaborated within a full-service technical consultancy to deliver web and mobile solutions for diverse clients. Supported the design of the Showcase sales application and the Howโ€™d It Go meeting reporting tool through wireframing, high-fidelity prototyping, and GIF-based motion studies. Gained early client-facing experience by partnering with Project Managers to translate Akabilityโ€™s startup requirements into concrete UI designs and functional prototypes. ### Human Factors Design Intern @ Sprint Jan 2014 โ€“ Jan 2014 | Overland Park, KS Supported the mobile business unit by ideating high-level UX strategies and cross-platform solutions for one of the nation's largest telecommunications providers. Redesigned the mobile web experience for core utilities like coverage maps and store locators, while spearheading the porting of Sprint Zone from Android to iOS and Windows Phone. Developed storyboards and use cases to drive a mobile-first vision, focusing on the seamless integration of partner services and personalized content delivery. ### Internet Marketing Consultant @ Technical Consulting & Research, Inc. Jan 2013 โ€“ Jan 2013 | Weston, CT โ€ข Executed online marketing strategy for Facebook, Twitter, Blogger, YouTube and LinkedIn. โ€ข Designed template and marketing content on all marketing channels. โ€ข Assisted with developing and reorganizing website for the Best We Can Be program. ### Marketing Assistant & Sales Assistant @ Elsevier Jan 2011 โ€“ Jan 2012 | Taiwan โ€ข Designed marketing materials through websites and social networks. โ€ข Used Bitly.com and Google Analytic to track all online materials. โ€ข Assisted Sales manager on extracting usage data, making sales reports, and administrative work. โ€ข Maintained and Track Activities on Taiwanese Elsevier Facebook Fan Page. ### Database Trainer @ Elsevier Jan 2009 โ€“ Jan 2011 โ€ข Trained professors, librarians, and students to use the scientific, medical and technological information systems. โ€ข Trained accounts increased from 33% to 49 % and personally made 157 presentations in 2010. โ€ข Planned various academic seminars, such as articles publishing, universityโ€™s evaluations. โ€ข Implemented Marketing Plan, such as Designing marketing materials, Proceeding marketing activities, and Executing online digital marketing. โ€ข Led a team to implement a Customer Relationship Management system. ### Consultant Assistant, Knowledge Management Executor, Intern @ Atelligent Global Consulting Jan 2007 โ€“ Jan 2008 | Taiwan โ€ข Worked with consultants on daily business reports. โ€ข Established a Consulting Archive for knowledge management. โ€ข Authored a customer satisfaction survey for the Industrial Technology Research Institute. ## Education ### Other; Certificate in Disruptive Strategy Harvard Business School Online ### Master of Science (MS) in Human Computer Interaction University of Michigan Jan 2013 โ€“ Jan 2015 ### Bachelor of Arts (B.A.) in Library and Information Science National Taiwan University Jan 2004 โ€“ Jan 2008 ## Contact & Social - LinkedIn: https://linkedin.com/in/chunghantsai - Portfolio: http://www.flickr.com/photos/plmaxi/ --- Source: https://flows.cv/chung JSON Resume: https://flows.cv/chung/resume.json Last updated: 2026-03-25