# Ciel Zhao

> AI | Software Engineer

Location: United States, United States
Profile: https://flows.cv/cielzhao

## Work Experience
### Software Engineer @ Otter.ai
Jan 2025 – Present | Mountain View, California, United States
CRM Integrations (Salesforce & HubSpot); Webhook & Public API Key; Integrations page redesign; GitHub automation CI/CD

### Developer (Office Automation & Web Development) @ Awesung Inc
Jan 2024 – Jan 2025 | Fontana, California, United States
Led the redesign and deployment of the company's e-commerce homepage, achieving significant improvements in traffic and engagement. Automated internal processes with Python-based systems, saving time and improving efficiency. Developed a chatbot to streamline policy-related queries, drastically reducing resolution times.

### Software Engineer @ Curiously
Jan 2023 – Jan 2024
Designed and deployed an AI teaching assistant to enhance student learning, leveraging advanced tools like LangChain and Pinecone for improved accuracy and engagement. Integrated secure authentication and scalable architecture using AWS, ensuring robust application performance and user data security.

### Research Assistant @ Transformative Learning Technologies Lab
Jan 2023 – Jan 2024 | New York, United States
Utilized LangChain, GPT-4, and Heroku to build a research chatbot tailored for researchers in the Learning Sciences domain. Implemented automated data backup solutions for the chatbot by integrating with AWS DynamoDB.

### Data Science Intern @ Northwest Commission on Colleges and Universities
Jan 2023 – Jan 2023 | New York, United States
Utilized SQL and Python for data ETL process and data cleaning; Built a linear regression model to predict the financial performance of institutions; Developed Tableau dashboards.

### Research Assistant - VR/AR + Education Lab @ Beijing Normal University
Jan 2018 – Jan 2022 | Beijing, China
Published a paper as first author: https://ieeexplore.ieee.org/document/9499891; Lead a team to developed a AR game helping preschool children to learn Chinese characters (using Unity).


## Education
### Master of Science - MS in Learning Analytics
Columbia University

### Master of Science - MS in Computer Science
Georgia Institute of Technology

### Master of Science - MS in Data Analytics / Learning Analytics
Teachers College, Columbia University

### Bachelor of Science - BS in Educational/Instructional Technology
Beijing Normal University

### Academic Exchange in Digital Communication and Media/Multimedia
The Education University of Hong Kong


## Contact & Social
- LinkedIn: https://linkedin.com/in/ciel-zhao-49ba5b253

---
Source: https://flows.cv/cielzhao
JSON Resume: https://flows.cv/cielzhao/resume.json
Last updated: 2026-04-11