# Cindy Chang > Founding Designer at Glean Location: San Francisco Bay Area, United States Profile: https://flows.cv/cindychang I’m a designer, author, and illustrator focused on creating products and experiences that improve people's lives. With a background in design, fine arts, computer science, and education, I work collaboratively with cross-functional teams throughout the design process - from initial research and problem definition to system design, detailed designs, prototypes, and beyond. I love learning and exploring new adventures, and am always up for tea or coffee! Specialties: visual storytelling, brainstorming, sketching, illustration, system design, visual/interaction design, brand design, prototyping, animation, design leadership ## Work Experience ### Founding Designer @ Glean Jan 2019 – Present | Palo Alto, CA I was the first and only product designer at Glean for two years from Series A to C, and joined the company a few months after it was founded. As the sole designer, I worked on all aspects of product and brand design, and launched the company out of stealth mode. I also worked on product/marketing videos, animation, content design, user research, culture-building, website development, pitch decks, product education, and hiring—whatever needed to get done! ### Head Of Design @ Glean Jan 2021 – Jan 2025 | Palo Alto, CA I lead product design and brand design at Glean. Glean is the AI platform that powers next-generation enterprise search and knowledge discovery. We're building out a world-class team so we can make work better for everyone and bring people the knowledge they need to make a difference in the world. ### Author and Illustrator @ HarperCollins Publishers Jan 2019 – Present My debut semi-autobiographical middle-grade graphic novel called HOW TO DRAW A SECRET came out in Winter 2025 with Harper Collins (Allida/Clarion Books), with a second graphic novel to follow. ### Senior Product Designer @ Intercom Jan 2017 – Jan 2019 | Dublin, Ireland | San Francisco, CA Evolved the future of personal business communication with Intercom's flagship Messenger from San Francisco. Defined compelling and unified onboarding, first use, and retention experiences for Intercom products. Previously led design for Custom Bots, Inbox, and the Conversations apps for iOS/Android from Dublin, Ireland for two years. Actively involved in hiring product designers, content designers, researchers, and product engineers. ### Product Designer @ Intercom Jan 2016 – Jan 2017 | Dublin, Ireland Led design for Intercom Inbox and the Conversations apps for iOS/Android, bringing our support offering upmarket. ### Product Designer @ ThoughtSpot Jan 2016 – Jan 2016 | Palo Alto, CA Designed the next generation of search-driven analytics, allowing anyone to ask questions of billions of rows of data to build and analyze reports and dashboards - all in seconds. ### Product Designer @ Salesforce Jan 2014 – Jan 2015 | San Francisco, CA Designed simple, elegant, and efficient tools for the Service Cloud, empowering businesses to connect with their customers by delivering world class customer support. Responsible for Salesforce Live Agent chat and Omnichannel. ### UI Engineer @ Designer Fund Jan 2014 – Jan 2014 | San Francisco, CA Developed an events app/manager with Ruby on Rails, Haml, Coffeescript, Javascript, and CSS. Explored redesign of design education curriculum and user profiles. ### User Experience Designer @ Walmart eCommerce Jan 2014 – Jan 2014 | San Bruno, CA Designed, prototyped, and tested the gift options feature in new web Checkout using Fireworks and Axure. Created internal workflow of Cart and Checkout experience. ### Experience Designer @ Intuit Jan 2013 – Jan 2013 | Mountain View, CA Redesigned the Intuit Online Payroll app for Android in Fireworks. Created the new feature of adding and editing employees in the Quickbooks Online with Payroll app for iPad and iPhone in Fireworks and conducted user testing. ## Education ### Master of Arts (M.A.) in Learning, Design, and Technology (LDT) Stanford University ### Bachelor of Science (B.S.) in Computer Science, Human Computer Interaction Stanford University ### California College of the Arts Jan 2015 – Jan 2016 ### University of California, Berkeley Jan 2015 – Jan 2015 ### Isep - École d'ingénieurs du numérique Jan 2013 – Jan 2013 ## Contact & Social - LinkedIn: https://linkedin.com/in/cindyjchang - Portfolio: http://www.cindychang.com --- Source: https://flows.cv/cindychang JSON Resume: https://flows.cv/cindychang/resume.json Last updated: 2026-03-25