Main projects include launching an in-app onboarding experience that reduced the number of support tickets by 70% and establishing key business metrics for the monthly reports sent to executives (and coding SQL dashboards for these).

Led many parts of essential operations to remove blockers to our beta, from creating product briefs and feature improvement Jira tickets to designing support processes and coordinating inter-team efforts.

Organized educational speaker panels for investors (e.g. a series on evaluating ML startups).

Pivoted product across design iterations to adapt to changing business, engineering, and user needs during COVID times.

Delivered an MVP design for the first round of rollout; created a longer-term product strategy.

Began front-end implementation of this MVP design, coded in React/JS.