# Cindy L. > Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/cindyl I love learning about human behavior, and turning fuzzy ideas into design! I am a designer with experience in enhancing systems as well as designing new applications. My designs have been deployed on multiple platforms: mobile apps, on-premises desktop systems, and SaaS systems. I have designed for pre-startups, digital agencies, and global corporations. I am also experienced in software testing, usability research, and project management. ## Work Experience ### Product Designer II @ Motive Jan 2022 – Present ### Product Designer @ Fletch Jan 2019 – Jan 2022 | San Francisco Bay Area Spearhead the company’s new data analytics SaaS product—powered by machine learning and Natural Language Processing—for cybersecurity as the first and only product designer. • Single-handedly devised the platform from scratch until its Beta release in July 2021. Features include: Data Integrations, data visualizations, Board, Solution, Summary, ClearShare, onboarding, email, and Feed. • Create design systems by translating brand guidelines into product interface while maintaining color contrasts, user perception, and ensuring product scalability. • Standardize the product development by advocating user experience principles and facilitating meetings and discussions with front-end engineers, resulting in a scalable, accessible, and responsive product. • Partner with the founding team, front-end, and back-end engineers to translate complex concepts into simple, consumer-grade design solutions, from concept to UX to visual design to implementation. • Clarified and communicated product vision and requirements to front-end engineers for two years as the assumed product person. • Collaborate with Product team and Engineering team to efficiently meet business targets. • Integrate user feedback and business requirements into ongoing product experience updates. -- Fletch is disrupting the world of data by providing ready-to-use analytics that give you instant visibility into your most critical business operation questions. Within 24 hours, no data plumbing required, know where you stand. We’re making analytics approachable, easy to understand, and actionable on day one for everyone in the organization through value focused solutions. Our first solutions address your most critical Cyber Security business needs: -Mitigate loss of high-value assets through user behavior analytics (UBA) -Expedite SOC2 compliance through continuous cloud controls monitoring -Discover emerging threats and triangulate how they impact your environment instantly ### Product Designer @ Insight Engines Jan 2018 – Jan 2019 | San Francisco Bay Area Company rebranded to Fletch.ai ### Product/UX Designer @ LexisNexis Jan 2016 – Jan 2018 | Raleigh-Durham, North Carolina Area - Lead designer for legal research and litigation software: collaborated with lawyers, engineers, customer support, product managers and researchers, worldwide, in an agile environment. - Developed designs for SaaS & on-premises software in response to marketing needs, tech limitations, and needs of users with disabilities—e.g. by providing keyboard-only and high contrast modes. - Defined interactions/user flow, and created visuals and production level icons. Refined designs based on A/B testing, and user/design feedback. ### UX Designer @ Humax Corporation Jan 2015 – Jan 2016 | Ann Arbor, Michigan - Lead designer for a brand new responsive website: Givitas (former Give and Get App). - Collaborated and brainstormed with stakeholders to deliver the design. An article about the app: http://robpasick.com/dr-wayne-baker-give-get-app/ ### UI/UX Designer @ Logic Solutions, Inc. Jan 2015 – Jan 2015 | Ann Arbor, Michigan - Delivered qualitative & quantitative marketing analysis by conducting exploratory data analysis of SaaS user data with python, and then planning and executing interviews of stakeholders. - Designed an Apple Watch app for existing SaaS product through collaboration with sales and developers. - Offered UX and IA recommendations on SaaS and WordPress website projects. ### UX/UI Designer @ University of Michigan Office of Tech Transfer Jan 2014 – Jan 2015 | Ann Arbor, Michigan - Generated exploratory designs: gathered requirements, interviewed stakeholders, conducted contextual inquiries; created user stories/flows/scenarios/personas, wireframes and prototypes. - Single-handedly led design process to create a suite of iOS telemedicine apps that enabled heart patients to monitor & report their vital signs to healthcare providers, who could then continuously track these patients and provide guidance. - Designed android & iOS, mobile & tablet apps, for other projects, including: patient scheduling, treatment adherence, disease diagnostics, mental health monitoring, & medical record systems. ### UX/UI Intern @ C.S. Mott Children's Hospital Jan 2014 – Jan 2014 | Ann Arbor I worked at the Mott’s Children Hospital Michigan Congenital Heart Center (MCHC): - Synthesized usability reports for an online clinical research tool, and used my findings to redesign the website’s navigation and icons. - Designed a new tablet interface for the clinical research tool, by wireframing, prototyping, and collecting feedback from physician researchers ### Project Manager (ServerProven Planner) / User Interface Designer @ IBM Jan 2010 – Jan 2013 | Taiwan - Coordinated teams worldwide to determine hardware compatibility & provide specs for clients - Successfully managed transition of project from North Carolina IBM office, which included collaborating with development teams around the globe in order to determine hardware compatibility and provide documentation to customers. (October 2010 - November 2010) - Managed team infrastructure by maintaining applications and cloud storages quality of operation. - Conducted Application User Interface Enhancement and Structure Transformation November 2010-November 2011 • Collected user feedback, developing prototypes, discussed with users during application development, verified with users on final deliverables. • Reduced e-mail turned around time by 60% by providing interactive information collection, missing information recognition, intuitive information collection, and user assistance information. • Transformed application structure to save 80% application maintenance effort. ### Usability and Serviceability Project Manager & Engineer @ IBM Jan 2008 – Jan 2010 | Taiwan - Developed & maintained annual testing roadmaps and product test schedules for IBM Servers. - Advocated for User-centered design. Developed usability tests, from the environment to protocols, recruited test participants, and conducted tests. - Planned & conducted remote and on-site usability testing; analyzed & reported results. ### Software Test Engineer @ IBM Jan 2007 – Jan 2008 | Taiwan - Collaborated with external vendors to test system monitoring and software/firmware update tools, in Linux and Windows environments - Initiator of systemized external vendor training and collaboration process. - Created strategic testing plans by simplifying and systematizing test execution processes, prioritizing and efficiently allocating limited resource. ## Education ### M.S. in Human-Computer Interaction University of Michigan - School of Information Jan 2013 – Jan 2015 ### B.S. in Computer Science and Information Engineering National Taiwan University of Science and Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/hyclin - X: https://twitter.com/6clin --- Source: https://flows.cv/cindyl JSON Resume: https://flows.cv/cindyl/resume.json Last updated: 2026-03-30