Hi! I am Cindy Lam a software engineer, and a continuous learner. I am greatly interested in product feature development and currently with a focus on Frontend web development. I like to learn and relearn. I am looking forward to growing and exploring more in this tech journey.

Experience

IntuitSoftware Engineer

2022 — Now

Mountain View, California, United States

Collaborated and Contributed to an old Quickbooks Online Accountant (QBOA) add and edit client redesigned user experience which resulted in a statistically significant increase in the completion rate from 49.57% to 58.44%, which led to an overall 20% increase in the monthly billing per QBOA company

Worked on multiple projects and addressed multiple user experience issues, created test jams, implemented A/B experiment integration for testing old and new experiences easier with a reusable pattern for future testing

Led multiple small teams to work on Generative AI recommendation, 1 PR 1 Release, as well as Automation Testings, as well as collaborating with external teams on user interface and application programming interface modernization

Implemented user interface validations which resolved bugs impacting 1800+ companies on a user experience problem and for a prolonged period

RevSpringSoftware Engineer

2020 — 2022

Oaks, Pennsylvania, United States

Debugging different client submitted technical/design issues on printing letters and statements, modifying scripts, and providing directions for resolution through Atlassian Jira Work Management System

Implementing new internal regression testing to identify out-of-scope programming changes and reducing the processing and comparison time from 300+ minutes to approximately 60 minutes

Documenting processes, issues, and practices for client projects which can reduce roadblocks and increase productivity for the internal programming team

Communicating efficiently with other engineers, senior programming managers, account managers, and production staff members