# 🌟Cindy Lam > Software Engineer @ Intuit Location: Santa Clara, California, United States Profile: https://flows.cv/cindylam Hi! I am Cindy Lam a software engineer, and a continuous learner. I am greatly interested in product feature development and currently with a focus on Frontend web development. I like to learn and relearn. I am looking forward to growing and exploring more in this tech journey. More about me: Github: (before) https://github.com/ngl4 (current) https://github.com/cindy444 Twitter: https://twitter.com/bcstory2 DEV Blog: https://dev.to/ngl4 Work Values: ⏳ Challenge - Catalyst for improvement in problem-solving skills, growth, motivation, and creativity. ⚔️ Collaboration - Having each other's back is a crucial aspect of Teamwork. Learn, Support, and Grow as a Team. Communicate and Work efficiently with people with technical or non-technical backgrounds. 💻 Continuous Education - Keep learning is the key to creating better products and understanding the users/customers! 💡 Curiosity - Open to failure in exploring and creating something new! The more we fail, the closer we are to the creative idea! 🧡 Care - Physical and Mental Health is fundamental in life. 📥 Constant Feedback - In order to grow and improve, performance review and feedback are the best guiding lights 👥 Connectivity - Working together 40 hours a week, let's connect and get to know each other! ## Work Experience ### Software Engineer @ Intuit Jan 2022 – Present | Mountain View, California, United States • Collaborated and Contributed to an old Quickbooks Online Accountant (QBOA) add and edit client redesigned user experience which resulted in a statistically significant increase in the completion rate from 49.57% to 58.44%, which led to an overall 20% increase in the monthly billing per QBOA company • Worked on multiple projects and addressed multiple user experience issues, created test jams, implemented A/B experiment integration for testing old and new experiences easier with a reusable pattern for future testing • Led multiple small teams to work on Generative AI recommendation, 1 PR 1 Release, as well as Automation Testings, as well as collaborating with external teams on user interface and application programming interface modernization • Implemented user interface validations which resolved bugs impacting 1800+ companies on a user experience problem and for a prolonged period ### Software Engineer @ RevSpring Jan 2020 – Jan 2022 | Oaks, Pennsylvania, United States • Debugging different client submitted technical/design issues on printing letters and statements, modifying scripts, and providing directions for resolution through Atlassian Jira Work Management System • Implementing new internal regression testing to identify out-of-scope programming changes and reducing the processing and comparison time from 300+ minutes to approximately 60 minutes • Documenting processes, issues, and practices for client projects which can reduce roadblocks and increase productivity for the internal programming team • Communicating efficiently with other engineers, senior programming managers, account managers, and production staff members ### Formation Software Engineer Fellow @ Formation Jan 2022 – Jan 2022 • Highly competitive Fellowship for personalized coaching from top-tier software engineers • Intensive training to build software engineering fluency and develop Computer Science fundamentals ### Web Designer/Developer @ Real Agent Works Jan 2020 – Jan 2021 | Miami, Florida, United States • Designed more than 80+ websites using the company’s content creation platform • Created different coding snippets (HTML, CSS, JavaScript, JQuery) to resolve certain features issues or to generate new features for clients • Assisted designers when needed and provided support in documentation and template design • Familiarized with ClickUp request and project management system ### In-Store Marketing Specialist @ Haller Enterprises, Inc. Jan 2019 – Jan 2019 | Greater Philadelphia Area • Worked at Home Depot stores and informing clients about HD Home Services • Generated up to $13,000 sales within the first month. KPI increases from 30% to 70% within 2 months. ### Teaching Assistant @ Thinkful Jan 2019 – Jan 2019 | Greater Philadelphia Area • Provided one-on-one assistance to beginners with a focus on the fundamentals of HTML, CSS, JavaScript, and jQuery • Examined the teaching materials before and after each class • Assisted the instructor by making sure all students are on the same pace in class ### Legal Assistant @ Kao Law Firm, LLC and Law Office of Huy Nguyen, LLC Jan 2017 – Jan 2018 | Philadelphia, Pennsylvania • Assisted Attorneys with legal documentation preparation, such as some of the following: buy/sell contracts, divorce settlement agreement, and operation agreement • Interpreted for clients and attorneys in Chinese or Vietnamese • Created an Employee Manual for Attorney Kao for training purposes • Edited a website for Attorney Nguyen for promotional uses of his law firm • Performed daily tasks, such as managing the front desk, interacting with clients, and answering phone calls ### Experiential Learning Intern @ University of Pittsburgh Jan 2016 – Jan 2017 | Student Affairs Marketing and Communications Office • Filmed and photographed different on-campus events with Canon EOS 5D camera • Edited promotional videos with Adobe Premiere Pro • Experimented with motion graphics for videos with Adobe After Effects ### Resident Assistant @ University of Pittsburgh Jan 2016 – Jan 2017 | Office of Residence Life, Litchfield Towers, University of Pittsburgh, PA • Planned, initiated, and created ten or more floor and building-wide programs for residents • Collaborated and assisted staff members and Resident Director in program planning • Performed duty tasks for the safety of the residents in the building weekly • Provided resources and managed conflicts for a floor of twenty-nine undergraduates ### Media Consultant @ University of Pittsburgh Jan 2015 – Jan 2017 | Robert Henderson Language Media Center • Worked on weekly projects assigned by the managers • Created visual guidelines for users to use a software or program • Performed daily tasks such as managing front desk, interacting with lab users, answering phone calls, checking in/out language learning resources, running the recording studio, and maintaining a clean lab environment ### Summer Research Intern @ University of Pittsburgh Jan 2014 – Jan 2015 | iSchool Inclusion Institute (i3) • Participated in workshops and activities about information science and its research in June • Collaborated with team members and advisors on a year-long research project • Managed the project on way-finding for the disabled population as a periodical project manager ### Video Intern @ WStudio, WCompany Jan 2016 – Jan 2016 | Shanghai, China •Supported the director in planning for pre-production and shooting for production •Prepared prop/equipment set-up for the promotional video projects •Filmed a video for the whole production team ### Photography Intern @ Youth Media Company Jan 2016 – Jan 2016 | Shanghai, China •Assisted the photographer in taking pictures on clothing products for online businesses’ promotion •Worked on costumes preparation as well as casts and props presentation ### Project on SWoRD Peer Review System @ University of Pittsburgh Jan 2014 – Jan 2014 | First Experience in Research, Pittsburgh, PA • Analyzed High School students’ feedback from a peer review system through the use of different coding types • Enhanced the accuracy of the peer review system for students' better use in the future ## Education ### AR/VR Learning and Training Platform in XR Development Certificate Circuit Stream ### Penn LPS Trilogy Coding Bootcamp in Computer Programming/Programmer, General University of Pennsylvania ### Bachelor’s Degree in Communication University of Pittsburgh ### IB Diploma International School Ho Chi Minh City ### Academic College Group Vietnam ### Taipei School in Ho Chi Minh City ## Contact & Social - LinkedIn: https://linkedin.com/in/bcindylam --- Source: https://flows.cv/cindylam JSON Resume: https://flows.cv/cindylam/resume.json Last updated: 2026-04-01