# Cindy Lee > Analyst @ Deloitte Location: Oakland, California, United States Profile: https://flows.cv/cindylee ## Work Experience ### Analyst @ Deloitte Jan 2023 – Present - Delivered strategic client support by analyzing processes, identifying inefficiencies, and recommending solutions that streamlined operations and improved coordination for clients. - Managed concurrent projects by engaging stakeholders, developing timelines, and monitoring scope to ensure timely delivery and alignment with client objectives, while creating and implementing standardized project management templates (project management plans, charters, Gantt charts) that enhanced consistency, supported knowledge retention, and reduced duplication across projects. - Leveraged SQL in Databricks to query and clean complex grant and appeals data across multiple sources, identifying accurate tables and data gaps, to develop a consolidated Power BI dashboard that streamlined reporting, reduced manual data pulls, and provided leadership with actionable, data-driven insights. - Developed Excel trackers using pivot tables and formulas to analyze and report on key project metrics. - Managed a portfolio of grant projects, ensuring federal compliance through application reviews, financial reconciliations, and stakeholder engagement. - Created executive-level decks translating complex data and business requirements into actionable insights, enabling strategic, data-driven leadership decisions. - Led hiring and onboarding initiatives, increasing fill rates by 12%, and developed SOPs, checklists, and job aids that standardized workflows and reduced onboarding time. - Redesigned records management systems by applying best practices and standardized naming conventions, which will reduce duplication by 60% for improved efficiency. - Planned and executed workshops and off-sites by managing logistics, creating agendas, and tracking deliverables. ### Assistant to the Executive Director @ Oakland Chinatown Chamber of Commerce Jan 2023 – Jan 2023 | Oakland, California, United States - Plan and execute multiple projects simultaneously assigned by the Executive Director - Support the administrative work that the Executive Director and administrative staff performs - Planning and coordinating festivals, events, mixers, and community meetings - Preparing meeting materials and reports for monthly board meetings - Assist with monthly billing duties such as payroll, invoicing, and proofreading expense reports. - Managing social media profiles on Instagram, Facebook, LinkedIn, and WeChat by creating compelling visual and written content in the form of posts, reels, and stories, resulting in a 40% expansion in the reach of some accounts. ### Special Project Coordinator @ Oakland Chinatown Chamber of Commerce Jan 2023 – Jan 2023 | Oakland, California, United States - Implemented GrowthZone SaaS CRM to streamline membership management for 300+ members and developed staff training materials that ensured smooth adoption. - Supported a website redesign by developing the site architecture, creating wireframes, and contributing to copy. - Managed multi-platform social media presence, leading ad campaigns that increased reach by 40% while designing flyers, new member spotlights, and promotional content to boost engagement and visibility. ### UI/UX Design Intern @ Candid Jan 2023 – Jan 2023 Working cross-functionally to ideate and design user-centered solutions for a Gen Z social/dating app with Tiktok style video profiles. ### Product Designer @ AggieWorks Jan 2023 – Jan 2023 | Davis, CA - Collaborated cross-functionally with product managers, developers, and designers to design AggieExchange, a marketplace website for 35,000+ UC Davis students, with an expected website launch date of Fall 2023. - Conducted user research with 150+ students and synthesized insights from multiple rounds of surveys, interviews, focus groups, and usability tests, and translated them into technically feasible design solutions. - Designing wireframes at various fidelity levels and converting them into high-fidelity deliverables for desktop and mobile, ready for developer handoff. - Created the website brand design system and designed graphics for social media channels. ### Design Consultant @ Design Interactive Jan 2023 – Jan 2023 | Davis, CA - Redesigning and implementing the UC Davis Online Sexual Violence and Sexual Harassment (SVSH) Incident Report Form that will cater to the reporting needs of 40,000+ students and staff members using Figma and SiteFarm. - As User Research Lead, spearheaded user research by leading the team to conduct 12 usability tests on mobile and desktop to enhance information architecture, streamline visual design, and identify user pain points and metrics. - The expected launch date of the redesigned form: Fall 2023. ### Design Associate @ Design Interactive Jan 2023 – Jan 2023 - Completed a 6 week UI/UX design sprint with 3 other designers to create an app that highlights the many services offered at UC Davis’ Memorial Union - As User Research Lead, led the team to create a research plan and conduct user research with 60+ students through surveys, interviews, and user testing to learn about user behaviors and pain points - As Hi-fidelity Lead, spearheaded hi-fi prototyping on Figma ### Design Associate @ Design Interactive Jan 2022 – Jan 2023 | Davis, California, United States - Design an exploratory UI/UX design sprint over the span of 6 weeks in a project team consisting of 4 associate designers and aided by an experienced project mentor to design a Trader Joe’s app. - As User Research Lead led the team to create a research plan and conduct user research with 225+ students through surveys, interviews, and user testing to learn about user behaviors and pain points. - As Hi-fidelity Lead, spearheaded hi-fi prototyping on Figma to create aesthetically pleasing yet functional prototypes. ### Design Fellow @ Design Interactive Jan 2021 – Jan 2022 ### ASUCD Headquarters Office Assistant @ ASUCD Jan 2021 – Jan 2023 | Davis, California, United States Processed vacancy requests, hiring notices, and volunteer paperwork to hire 1000+ students and staff. ### UI/UX Design Consultant @ CodeLab Jan 2023 – Jan 2023 | Davis, California, United States - Collaborated cross-functionally with stakeholders, developers, and designers to create 4 web business tools for Playground, a childcare management software, to help increase user traction on their website - Expected launch date: Late 2023 ### Marketing Team Member @ Collimate Jan 2021 – Jan 2022 Collimate is a fully student-run mobile app on iOS and Android that automatically creates group chats for all courses offered at UC Davis each quarter, thus streamlining the process of searching for classmates. As part of the marketing team, my roles include but not limited to: - Preparing and presenting marketing proposals based on user research and feedback. - Create and run official Facebook and Instagram accounts. - Outreach to hundreds of professors and academic advisors to promote the app. - Working closely with team members, such as product manager, developers, UX Designer, and UX Researcher, to constantly improve the app. ### Administrative Assistant @ Oakland Chinatown Chamber of Commerce Jan 2020 – Jan 2021 | Oakland, California, United States As an Administrative Assistant of the Oakland Chinatown Chamber of Commerce (OCCC), I had a wide range of responsibilities, including but not limited to: - Performed receptionist duties such as responding to emails, phone calls, and walk-ins, in English, Mandarin, and Cantonese. - Managed membership operations for 300+ members by conducting outreach, maintaining databases, and developing engagement packages to strengthen retention and enhance member satisfaction. - Executed sponsorship outreach, securing funding and in-kind support while fulfilling sponsor commitments. - Managed multi-platform social media presence, leading ad campaigns that increased reach by 40% while designing flyers, new member spotlights, and promotional content to boost engagement and visibility. - Updated the OCCC website - Marketed and sold merchandise, generating $10,000+ in revenue - Conducted a merchant survey covering 150+ businesses in Oakland Chinatown to create the first merchant database. - Planned and ran workshops, events, and mixers for staff, chamber members, and community members ### Sales Staff @ Aggie Reuse Store Jan 2020 – Jan 2020 As a Sales Staff member, I helped run and maintain the operations of the Aggie Reuse Store during business hours. My tasks include: - Handle transactions, greet customers, and answer questions they may have - Collaborate with diverse teams on sales strategies, specials, and other board projects - Process, weigh, and sort donations - Maintain and upkeep organization of store during hours of operation - Research and price inventory ### Programs Assistant @ Oakland Chinatown Chamber of Commerce Jan 2018 – Jan 2019 | Oakland, California, United States Planned six street festivals held in the heart of Oakland Chinatown to celebrate the Autumn Moon Festival and Lunar New Year. With over 30 years of history, these events are attended by thousands of people of all ages to enjoy over 100 booths and two live entertainment stages. I was the main point of contact for 100+ volunteers and 100+ vendors. ## Education ### Bachelor's degree in Design, Chinese Studies, International Relations Triple Major University of California, Davis Jan 2018 – Jan 2023 ## Contact & Social - LinkedIn: https://linkedin.com/in/cindy-lee-design0720 - Portfolio: https://cindylee.page --- Source: https://flows.cv/cindylee JSON Resume: https://flows.cv/cindylee/resume.json Last updated: 2026-03-25