# Cindy Nguyen > Software Engineer | CS @ UPenn Location: Boston, Massachusetts, United States Profile: https://flows.cv/cindynguyen I'm a software engineer with a background in healthcare and ed tech, now building industrial intelligence solutions at HighByte. I thrive at the intersection of complex systems and user-centered design, turning real-world challenges into clean, scalable code. From accessibility in education to compliance in pharma, I’ve delivered tools that make a difference. I value thoughtful collaboration, clear communication, and continuous learning. Let’s connect—I’m always open to sharing ideas and solving problems together. ## Work Experience ### Software Quality Assurance Engineer @ HighByte Jan 2025 – Present | Portland, Maine, United States ### Software Engineer @ Resilient Ascend Jan 2024 – Jan 2025 | Cambridge, Massachusetts, United States - Increased test coverage by 10% through comprehensive migration decreasing defect rate and ensuring consistency and reliability across the platform - Engineered responsive and dynamic full-stack web applications, integrating user authentication, REST APIs, manual and automated testing (unit, integration, end-to-end) - Implemented and deployed an AI chatbot, projected to generate significant cost savings by optimizing internal business workflows related to employee onboarding and support - Developed and integrated generative AI APIs, reducing manual task creation time by 40% and enhancing user experience with automated text reminders and a centralized platform for shared images - Trained machine learning models using Kaggle notebooks, improving model accuracy by 15% through iterative experimentation and tuning ### Software Engineer Intern @ Axim Collaborative Jan 2023 – Jan 2023 | Cambridge, Massachusetts, United States - Enhanced testing efficiency by migrating all Enzyme tests to React Testing Library, reducing reliance on a deprecated library - Created, identified, and addressed issue tickets that improved accessibility and compliance of React components to meet WCAG standards, ensuring a user-friendly interface - Contributed to open source code by actively collaborating, reviewing, and proposing enhancements through pull requests, which drove community engagement and increased consumption of our software - Presented in international working groups, discussed and drove potential breaking changes, resolved bugs, and suggested component logic improvements - Facilitated development of in-house React component library ### Software Engineer @ Resilient Coders Jan 2023 – Jan 2023 | Boston, Massachusetts, United States - Designed and implemented responsive and user-friendly full-stack web applications - Managed a GitHub repository with 1000+ commits and issues, ensuring up-to-date documentation - Demonstrated the ability to debug software issues and write clean, efficient code - Conducted code reviews, providing and taking feedback while adhering to coding standards - Collaborated cross-functionally with team members throughout the software development life cycle, leveraging Agile methodologies to ensure iterative progress, timely delivery, and alignment with project goals ### Quality Control Analyst | Biochemistry @ Takeda Jan 2022 – Jan 2023 Takeda is a patient-focused, values-based, R&D-driven global biopharmaceutical company that aspires to transform the treatment of rare diseases in immunology, hematology, metabolic and lysosomal storage disorders - Performed analytical biochemistry techniques on routine and non routine drug samples for rare diseases to support in process, release and stability stages in a good manufacturing practice (GMP) environment - Conducted laboratory experiments with strict adherence to industry standard operating procedures (SOPs) to ensure compliance with quality measures - Experienced with FDA audits - Executed method qualification projects and validation assays - Tracked trend analysis of experimental data results and opened deviations / aided in CAPAs accordingly - Troubleshot testing methods with team to ensure accuracy and increase efficiency, and aided in SOP revisions - Integrated chromatograms and accurately analyzed and documented assay results - Mastered new technical procedures via virtual modules weekly - Conducted training as a qualified trainer (QT) for new hires on laboratory operations, techniques, and instruments - Assays performed: High Performance Liquid Chromatography (HPLC) - Size Exclusion (SEC), Reverse Phase (RP), CTERM, TITER, Ion Exchange (IEX); A280; Potency; Appearance; Osmo; Activity, etc. - Software / Systems: LIMs, Waters Alliance, Empower, Statistica, Trackwise, Veeva Systems, SABA, Microsoft Suite, Teams, Office, Excel ### Ghost Pepper and Tequila Bar Server @ Savin Hill Restaurants Jan 2021 – Jan 2022 | Boston, Massachusetts, United States ### Savin Bar and Kitchen Server @ Savin Hill Restaurants Jan 2021 – Jan 2022 | Boston, Massachusetts, United States ### Muscle Biophysics Lab Research Assistant @ University of Massachusetts Amherst Jan 2020 – Jan 2020 Conducted research in Dr. Edward Debold’s lab studying the mechanics and kinetics of myosin function using single molecule biophysical techniques. Understanding the nano-scale motion of myosin offers insight into the molecular function of muscle, helping to reveal root molecular causes of muscle dysfunction such as heart failure, ultimately leading to improved treatments. - Gained strong working knowledge on in vitro Motility Assay, Three Bead Single Molecule Laser Trap Assay, Fluorescence Microscopy to better understand the root molecular causes of muscle dysfunction - Stimulated differing physiological conditions found in vivo to uncover changes in acto-myosin interaction - Closely followed established protocols and adapted when required - Developed efficient multitasking abilities when working on concurrent projects ### Financial Aid Student Counselor @ University of Massachusetts Amherst Jan 2019 – Jan 2020 - Counseled and advised individuals about financial aid eligibility and programs - Adapted to changing regulations of financial processes to field questions - Communicated closely with multiple departments within the university financial aid services to ensure accurate information was provided ### Patient Care Assistant @ University of Massachusetts Amherst Jan 2017 – Jan 2019 - Utilized American Red Cross Certified Nursing Assistant license to assist client with mobility needs and proper intake of medication dosages - Followed protocol when supporting in transfers to wheelchair to ensure patient safety - Monitored client’s vitals and aided in basic hygiene and grooming duties to promote adequate self care ### Chapter President @ Kappa Phi Lambda Sorority, Inc. Jan 2019 – Jan 2020 | Amherst, Massachusetts, United States - Oversaw all 25 chair holder positions within the sorority to ensure all national sorority protocol and expectations were met - Acted as a liaison for all University administrative organizations and national governing body - Prepared all university budget requests and financial records for auditing purposes - Managed roles and responsibilities of executive board and individual members to meet chapter goals and expectations - Scheduled and directed weekly meetings for executive board members and a chapter of 50+ sisters ### Secretary @ Kappa Phi Lambda Sorority, Inc. Jan 2019 – Jan 2019 | Amherst, Massachusetts, United States - Implemented organizational systems for event planning, tracking attendance, and meeting minutes - Recorded and relayed accurate and detailed chapter meetings to sisters, alumni, and varying chapters in the U.S - Acted as a liaison between sisters and executive board members to ensure chapter information was properly communicated ### Recruitment @ Kappa Phi Lambda Sorority, Inc. Jan 2018 – Jan 2018 | Amherst, Massachusetts, United States - Executed interpersonal skills and social media outreach that attracted 80+ potential new members - Coordinated social media campaign on Instagram and Facebook to showcase chapter pillars and activities to sisters, campus community and beyond - Orchestrated and facilitated 10+ interactive events for potential new members and sisters to ensure a welcoming environment ### Sisterhood Chair @ Kappa Phi Lambda Sorority, Inc. Jan 2018 – Jan 2018 | Amherst, Massachusetts, United States - Organized opportunities for member engagement i.e volunteer activities, field day ### Server at Pabu Izakaya @ Mina Group Jan 2019 – Jan 2019 | Boston, Massachusetts, United States ### Patient Care Assistant @ Tempus Unlimited, Inc. Jan 2017 – Jan 2019 | Greater Boston Area ### Counselor @ Boston University Fitness & Recreation Center Jan 2017 – Jan 2018 | Boston, Massachusetts, United States - Developed and facilitated arts and sports curriculum for 80+ campers ages 5-15 - Led events and field trips following careful consideration of safety precautions and dietary restrictions - Directly mentored (7) children to facilitate their personal fitness goals ### Recreation Assistant @ Boston Chinatown Neighborhood Center Jan 2016 – Jan 2016 | Boston, Massachusetts, United States - Created and implemented daily fitness routines for 60+ members ages 5-13 that promoted healthy activity - Organized and catalogued events that promoted community engagement for future use - Maintained equipment and supplies for efficient use and safety of members ### Summer Intern @ State Street Jan 2015 – Jan 2015 | Boston, Massachusetts, United States - Maintained data of online work management courses for over 70 branches - Created and updated HR department files - Participated in companywide weekly volunteering events at local food banks ### Summer Intern @ Boston Financial Data Services Jan 2014 – Jan 2014 | Greater Boston - Handled confidential information such as client financial documents within the Retirement Department - Updated and maintained data integrity on DST financial databases - Participated in companywide weekly volunteering events at local food banks ## Education ### Master of Computer and Information Technology in Computer Science University of Pennsylvania ### Bachelor of Science - BS in Kinesiology (Premedical Studies) University of Massachusetts Amherst ### High School Diploma Boston Latin School ## Contact & Social - LinkedIn: https://linkedin.com/in/cintnguyen98 - GitHub: https://github.com/cintnguyen --- Source: https://flows.cv/cindynguyen JSON Resume: https://flows.cv/cindynguyen/resume.json Last updated: 2026-03-28