Cindy is a User Experience and Product Leader with 12 years of experience leading up to 30+ person teams in highly complex environments to build user-centered, scalable solutions that serve millions of people in the government space.

Experience

U.S. Digital ResponseUser Experience Manager

2025 — Now

Supporting state and local governments in executing UX projects while building their internal UX capacity

U.S. Department of Veterans AffairsDirector of Product (UX Feedback and Insights)

2023 — 2025

Improving the delivery of benefits and services to millions of Veterans

U.S. Department of LaborDirector of UX

2022 — 2023

Providing UX and technical support to state workforce agencies in how they deliver unemployment insurance to millions of people

Ad Hoc LLCProgram Director - Medicare.gov

2018 — 2022

Built and managed a 30 person cross-functional team of product managers, engineers, designers, and policy SMEs to modernize Medicare.gov

Ad Hoc LLCPrincipal Design Lead - HealthCare.gov

2017 — 2018

Design Lead for Healthcare.gov

Education

University of California, Berkeley

Experience+6

Education

B.A. Public Health

Experience