# Cindy P.

> Product & UX Design Leader | GovTech & CivicTech

Location: Berkeley, California, United States
Profile: https://flows.cv/cindyp

Cindy is a User Experience and Product Leader with 12 years of experience leading up to 30+ person teams in highly complex environments to build user-centered, scalable solutions that serve millions of people in the government space. Dedicated to making impact by developing strategic roadmaps based on business goals and user needs, fostering collaboration across cross-functional teams, supporting the delivery and growth of my team, and developing processes for operational excellence.

## Work Experience
### User Experience Manager @ U.S. Digital Response
Jan 2025 – Present
Supporting state and local governments in executing UX projects while building their internal UX capacity

### Director of Product (UX Feedback and Insights) @ U.S. Department of Veterans Affairs
Jan 2023 – Jan 2025
Improving the delivery of benefits and services to millions of Veterans

### Director of UX @ U.S. Department of Labor
Jan 2022 – Jan 2023
Providing UX and technical support to state workforce agencies in how they deliver unemployment insurance to millions of people

### Program Director - Medicare.gov @ Ad Hoc LLC
Jan 2018 – Jan 2022
Built and managed a 30 person cross-functional team of product managers, engineers, designers, and policy SMEs to modernize Medicare.gov

### Principal Design Lead - HealthCare.gov @ Ad Hoc LLC
Jan 2017 – Jan 2018
Design Lead for Healthcare.gov

### Creative Director @ Phan
Jan 2013 – Jan 2018
Worked with a variety of clients on a range of projects including branding/messaging, UX/UI design, front-end and back-end development.

### Creative Director @ ShareProgress
Jan 2015 – Jan 2017
Building websites and digital assets for non-profits and advocacy organizations

### Senior Product Manager @ Peers.org
Jan 2013 – Jan 2015 | San Francisco Bay Area
Led business operations and UX work for sharing economy organization

### Assistant Program Manager @ Prevention Institute
Jan 2011 – Jan 2013 | Oakland, CA
A public health nonprofit focused on programs and projects to increase health equity in all communities, with an emphasis on the idea that every person deserves an equal opportunity to be healthy and safe.

### Creative Partnerships Manager @ SQFT
Jan 2012 – Jan 2013 | San Francisco Bay Area
Urban revitalization project focused on rethinking the role of place and community engagement in the revitalization of neighborhoods. We were focused on the Tenderloin neighborhood in San Francisco.

### Lab Researcher @ UC Berkeley School of Public Health - Children's Environmental Health Laboratory
Jan 2009 – Jan 2012 | Berkeley, CA
Research institution at UC Berkeley focused on understanding the impact of environmental exposures on health, with a focus on child and maternal health.


## Education
### B.A. Public Health in B.A. Sociology
University of California, Berkeley


## Contact & Social
- LinkedIn: https://linkedin.com/in/phancindy
- Website: http://www.cindyphan.com

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Source: https://flows.cv/cindyp
JSON Resume: https://flows.cv/cindyp/resume.json
Last updated: 2026-04-08