• Managed and supported a residential community of 100+ students, providing conflict mediation, lockout assistance, crisis response, and on-call support to ensure a safe and inclusive living environment.

• Planned and executed 4+ social events per quarter, fostering resident engagement and community building through inclusive programming.

• Contributed to campus outreach activities as a member of the Campus Partner Committee, collaborating with university departments and student organizations to coordinate an Involvement Fair that connected students to campus resources.

• Designed and maintained bulletin boards, making campus resources accessible to residents for academic, wellness, and community support.

Participated in the Spring '25 Fellowship and led a 3-person team to redesign Goodreads' user experience in Figma, addressing key pain points in book discovery and community engagement through user research and iterative prototyping.

• Managed the transition of the online learning program for an English academy from in-person to remote education during the COVID-19 pandemic, overseeing the uploading of online assignments and educational materials to enhance virtual learning experiences.

• Collected and analyzed data from various local schools, prepared corresponding educational materials, and coordinated schedules to optimize program delivery and ensure efficiency in remote learning.

• Tracked and analyzed academic progress of over 500+ students by monitoring online learning statuses, providing tailored educational support, and utilizing data-driven insights to improve learning outcomes.

• Coordinated and conducted mock tests and test preparation sessions, managing attendance records and grade tracking to assess student progress and ensure continuous academic improvement.