# Claire Simons

> Bank and Network Partnerships @ Ramp (Ex-Square/Block)

Location: New York, New York, United States
Profile: https://flows.cv/clairesimons

## Work Experience
### Bank & Network Partnerships @ Ramp
Jan 2025 – Present | New York, New York, United States

### Strategic Partnerships Manager, Global Issuing Lead @ Square
Jan 2022 – Jan 2025 | New York, New York, United States
I manage commercial negotiations and strategic operations for Square's critical card issuing, banking, and supply chain partners. Focus: contracts, global expansion, cross-functional product development, and driving partner performance.

### Lead Project Manager @ Marqeta, Inc
Jan 2021 – Jan 2022 | Oakland, California, United States

### Senior Project Manager @ Marqeta, Inc
Jan 2020 – Jan 2021 | Oakland, California, United States
-Program manage complex, cross-functional customer integrations with Marqeta’s issuer-processor payments platform and Just-in-Time Funding API
-Specialize in supporting our top-tier, strategic customers
-Drive multi-faceted change management initiatives, including Product and Partnership transitions for existing customer programs

### Project Manager @ Marqeta, Inc
Jan 2018 – Jan 2020
-Collaborate with enterprise clients and external partners, including Banks, Networks, Card Fulfillment Vendors, and Digital Wallets, and internal partners including Product, Engineering, Business Development, Compliance, and Customer Success to drive a world-class customer onboarding experience and accelerated time to value

### Implementation Manager @ Vidado
Jan 2017 – Jan 2018 | San Francisco Bay Area
-Scope timelines, integration requirements, and resources for a portfolio of Fortune 100 health, insurance, and government enterprise clients. 
-Distill machine learning product complexities into easy-to-grasp concepts and language through decks, presentations and reports; strategically reframe product limitations in client-facing communications while actively advocating for improvement internally; highlight critical deadlines in order to keep the project on track. 
-Responsible for product implementation and client communications, from initial configuration through User Acceptance Testing. 
-Project manage client and internal resources in a timely way in order to meet milestones and ensure project scope stays within bounds.
-Represent Professional Services team at executive quarterly business reviews for key accounts and provide consultation services to clients. 
-Collaborate with Sales to ensure timely and smooth project kickoff, and to appropriately gather requirements and set client expectations. 
-Sync regularly with Product and Engineering to inform product-market fit and drive product refinement.

### Project Specialist @ Vidado
Jan 2016 – Jan 2017
-Worked with implementation manager to complete implementations for a portfolio of Fortune 100 health, insurance and government enterprise clients.
-Developed expert knowledge of our machine learning and crowd workforce-based product in order to anticipate roadblocks and deploy creative solutions in implementation.
-Owned delivery of service level agreement metrics through ongoing mastery of product capabilities and developing and executing best practices for implementation.
-Balanced business priorities with client concerns in order to drive customer satisfaction and utilization, being mindful of finite resources at a growing startup.

### Customer Success Manager @ Vidado
Jan 2016 – Jan 2016
-Responsible for product implementation, ongoing success, and renewal for small-medium business, government, and nonprofit accounts.
-Conducted client and internal trainings, drove utilization and upsells, triaged and resolved customer issues, and relayed feedback to Product and Engineering.

### Client Success Coordinator @ ZeroCater
Jan 2014 – Jan 2016 | San Francisco Bay Area
-Built relationships with over 50 clients and 100s of vendors in a broker role: balancing competing priorities to provide on-time, enjoyable meals for clients and healthy profit margins for vendors.
-Highest client satisfaction rating and second highest upsells within 30 person team.

### Server @ Alexander's Steakhouse
Jan 2012 – Jan 2014 | San Francisco Bay Area
-Managed synchronized, multi-course service for San Francisco's best steakhouse, rated #1 for service on OpenTable. 
-Developed a foundation of work ethic, customer service, expectation management, and teamwork that supports and informs all of my work in technology.


## Education
### Bachelor of Arts in History of Religion
Lewis & Clark College


## Contact & Social
- LinkedIn: https://linkedin.com/in/claire-simons-62416a47

---
Source: https://flows.cv/clairesimons
JSON Resume: https://flows.cv/clairesimons/resume.json
Last updated: 2026-04-07