# Claire Thomas > Lead Product Designer with background in research and business, passionate about psychology and behavior change Location: Denver, Colorado, United States Profile: https://flows.cv/clairethomas User Experience et User Interface designer avec expérience en management et recherche d'utilisateurs, j'aime créer les expériences riches de sens et produits beaux que les gens ont envie d'utiliser. ## Work Experience ### Lead Product Designer @ Process First LLC Jan 2021 – Present Product design - Continuously focus on outcomes instead of outputs, helping clients to adopt this method as well - Even in cases of limited budget, firmly advocate performing deep user and domain research dive in order to set solutions up for data-informed success (speaking to users, stakeholders, SMEs, and referencing the available literature). All projects I'm involved in have so far adopted this strategy - Work closely with development to design feasible features within time budget - Perform regular user observation sessions, synthesize feedback and push for modifications from user advocacy point of view - Plan and implement structured user testing sessions at launch of large features - Maintain design system and documentation - Develop series of research documents so rest of team can follow best practices - Design weekly UX courses as primer for rest of team Strategy - Run goal-setting processes for clients to help them focus their energy and budget on aspriational yet achievable outcomes - Shape priorities and timeline through focusing on outcomes with clients - Productively inform big picture discussions, considering (ethical and other) consequences and benefits of product - Balance client needs, user needs, technical needs, and long-term vision Leadership - Train staff and third parties in research best practices - Help define agency's process in accomplishing system change - Lead internal process improvement projects: more effective and efficient proposals, smoother and more supportive project starts, templatization of common procedures, optimization of employee handbook to help support new hires, definition of product development guidelines to ensure good outcomes on projects even in periods of growth when projects are comprised of mostly new-to-company people who haven't worked together before ### Lead UX Designer @ Process First LLC Jan 2020 – Jan 2021 Create a user-centered custom CRM based on the needs of nonprofit About Fresh. - Closely collaborate with development & engineering team - Run in-depth user research & usability testing - Facilitate ideation & collaboration sessions with client - Organize Information Architecture in a way that makes sense for users - Design graphic concept and high-fidelity screens My additional roles at Process First - Create design & development framework for company to implement (Design Thinking + Shape Up) - Give weekly mini-courses to colleagues on UX topics - Provide UX & heuristics feedback on other projects - Create Employee Handbook and help shape hiring experience ### Lead User Experience Designer @ EPIC Jan 2020 – Jan 2020 | Chicago, Illinois, United States Alongside all-star team of creative directors, designers, photographers, and content writers, I created a new user-friendly website for Chicago-based nonprofit TOP. The Tennis Opportunity Program (TOP) helps economically disadvantaged children achieve excellence, making the dream of attending college on scholarship a reality. My key contributions - ran user & market research - collaborated with content writer and brand strategists on website copy - performed usability testing on mid-fidelity prototype - designed website on SquareSpace as per client needs ### User Research & Experience Consultant @ Threadline Jan 2019 – Jan 2020 | Paris, Ile-de-France, France - Perform intensive one-on-one interviews with users to understand true emotional reasoning - Help to synthesize interview data and share additional insights gained through direct user contact - Collaborate with specialists, sales, and marketing to tweak and refine research goals - Offer services in both French and English - Ideate with PM over possible service solutions that respond to client challenge ### Lead User Experience Designer @ Mabbly Jan 2020 – Jan 2020 | Denver, Colorado, United States Create warm, engaging, and intuitive online resource space for sales force and HCPs in order to replace in-person meetings rendered impossible due to current circumstances. - Organize content hierarchy and build Information Architecture - Adapt existing print content to online readability and usability - Sketch low-fidelity wireframes (fail fast!) - Use client design tools to build mid-fidelity wireframes and interactive prototype - Plan and conduct user testing, iterating on designs following user feedback ### Market & User Research Consultant @ Brandtrust Jan 2011 – Jan 2020 | Paris Area, France - Réalisation des entretiens psychologiques sur des individus afin de discerner les intentions réelles sur des sujets variés (pharmacologie, restauration, biens de consommation) - Utilisation de l’empathie pour créer les connections avec les participants - Étude des réactions et émotions des individus en utilisant es méthodologies spécialisées d’entretien en tête à tête - Participation à la synthèse des informations résultant des entretiens des études de marché ### UX/UI Designer @ OuiLive Jan 2020 – Jan 2020 | Paris, Ile-de-France, France Redesign current app from the ground up, executing on user-centered principles and design while balancing client objectives - Perform expert heuristic evaluation to address current problems - Fully plan and conduct 3 rounds of user testing to pinpoint and iterate on usability issues - Integrate and test new features (Newsfeed, gamification system) - Streamline information presented to user to decrease confusion and cognitive load - Create new, bright, friendly UI and graphic elements - Collaborate regularly with development team to ensure viability of design - Work within tight deadlines, remotely with client team (due to Covid19 lockdowns) ### UX/UI Teaching Assistant @ Ironhack Jan 2019 – Jan 2020 | Paris, France - Créer et animer les cours supplementaries au minimum 2 fois par semaine (public speaking, Sketch, Marvel, Principle, icons, relations clients) - Suivre et challenger les étudiants à chaque étape de leur formation - Communiquer les critiques constructifs pour aider les étudiants à comprendre comment améliorer leur travail - Maintenir un NPS de 83% - Atteindre un OKR de 91% - Réagir aux commentaires hebdomadaires des étudiants pour l'amélioration des cours ### User Experience Designer @ Capgemini Jan 2019 – Jan 2019 | Paris Area, France - Travailler avec l'équipe Creative Design Studio pour aider à completer une plateforme pour les chefs d'école de France - Assister aux rendez-vous de Sprint Planning, Cadrage Fonctionnel, et ateliers avec l'équipe et le client (l'Association Synlab) - Modifier les parcours d'utilisateur pour les rendre plus ergonomics et clairs - Concevoir et itérer les wireframes - Créer les écrans responsive haute fidélité pour le front-end et le back-office - Répondre rapidement aux besoins de l'équipe dev et le client ### UX/UI Designer @ OuiRun Jan 2018 – Jan 2019 | Paris Area, France - Facilitated creative workshops for client - Rebranded existing app UI - Built design system for sustainability of good experience for dev team (building on React) - Iterated designs based on user testing/feedback despite scrappy budget - Balanced user needs with client requirements, constraints, and goals - finding creative solutions instead of defaulting entirely to one position or the other ### Chief operating officer, UX Designer @ Sight Seeker's Delight Jan 2011 – Jan 2018 | Paris Area, France -Conception et réalisation autonome des projets marketing, résultant d'une augmentation de visiteurs sur le site (700 > 17,000 par mois). -Maintien d’un standing exigeant en matière de service client -Organisation multiplateformes des plannings des employés et des gammes de services offerts -Création et gestion du site web -Gestion administrative y compris préparation et analyses mensuelles de la comptabilité ### Receptionist @ Peace & Love Hostel Jan 2010 – Jan 2011 | Paris Area, France - Gestion de l’accueil physique, de l’enregistrement, & de la remise des clés - Partage du conseil touristique et mise en relation avec les restaurants et organismes locaux - Assurance des demandes et confirmations des réservations multiplateformes - Encaissement des paiements pour les chambres et les boissons ### Bartender @ Le Galway Jan 2009 – Jan 2011 | Paris Area, France Accueil chaleureux, énergique, & fun des clients français et anglophones Fidélisation de la clientèle par un très bon relationnel client Préparation des boissons de manière continue et efficace Tenue autonome de la caisse y compris les soirs chargés du week-end ### Bartender @ ALX by Alexander's Steakhouse Jan 2006 – Jan 2009 | Champaign, Illinois, United States -Managed full-time class and 4+ shifts per week during the school year to pay for university tuition -Took on extra responsibilities around the bar (refurbish bar shelving, recipe deck, holiday decorating...) -Worked successfully autonomously during the week, and in a team of bartenders on weekend shifts ### Manager & Entrepreneur @ College Works Painting Jan 2006 – Jan 2006 | Oak Park, Illinois -Responsable pour tous les aspects de l’entreprise, y compris embaucher les peintres en bâtiment, faire le marketing et assurer le bonheur des clients. -Organisé la production de plus de $80 000 pendant l’été. ## Education ### Bachelor's Degree in International Business, French University of Illinois Urbana-Champaign ### Illinois Mathematics and Science Academy ## Contact & Social - LinkedIn: https://linkedin.com/in/cithomaspro - Portfolio: http://cithomas.com/ - Portfolio: https://www.youtube.com/channel/UCxTgZNHtDKiuLvjC0s81N7Q --- Source: https://flows.cv/clairethomas JSON Resume: https://flows.cv/clairethomas/resume.json Last updated: 2026-03-31